Ritchie Bros.

Asset management and heavy equipment auctions

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeEnglishtown, NJ, USA$19In-person

About the Job

Requirements

Ability to communicate comfortably with customers.
Digital literacy.
Time management skills.
Ability to work independently.
Strong interpersonal skills.
Professional and clean appearance.

Responsibilities

Provide customer support services through mail, telephone, and direct personal contact.
Process orders and assignments and enter data into internal computer systems.
Reference pricing and delivery information.
Respond to customer questions, inquiries, and requests.
Set up new records and maintain existing records.
Perform word processing assignments, filing, and related clerical duties.
Process paperwork in preparation for auction day and secure necessary approvals.
Assist with other duties around the office.

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

What are the Requirements?

Ability to communicate comfortably with customers
A phenomenal teammate, willing to assist your peers
Digital literacy
Time management skills
Positive attitude
Ability to work independently
Strong interpersonal skills
Professional and clean appearance

What Do IAA Customer Service Reps Do?

Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments and enter data into our internal computer systems
Reference pricing and delivery information
Respond to customer questions, inquiries, and requests
Set up new and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process paperwork in preparation for auction day, securing necessary approvals
Assist with other duties around the office to help out

Minimum Salary: $19.00

Maximum Salary: $19.00

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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