Multinational Client Manager - Asia

Company:

Marsh

Description:

We are seeking a talented individual to take on the role of Multinational Client Manager for the Marsh Risk Asia organization at Marsh.  This role will be based in Singapore.  This is a hybrid role that has a requirement of working at least three days a week in the office.

Reporting to the Multinational Leader, Marsh Risk Asia, this role is accountable for leading the coordination and delivery of comprehensive insurance programs for our strategic multinational clients.  This is a strategic leadership role responsible for managing a portfolio of complex, multinational clients and coordinating global insurance programs across multiple Marsh offices and jurisdictions. The successful candidate will serve as the primary interface between clients, insurance carriers, and our global network, driving operational excellence, client retention, and revenue growth while ensuring consistent service standards worldwide.

We will count on you to:

Client and Account Management

• Manage and expand a portfolio of strategic multinational clients, driving program implementation and coordinating worldwide account service delivery models
• Develop and execute retention strategies for multinational accounts, meet revenue targets, and identify cross-sell opportunities across Marsh services and disciplines
• Coordinate with Client Directors and Client Executives to ensure aligned client management and market engagement strategies
• Provide real-time advisory support on program structure, global insurer capabilities, network optimization, and solutions for complex regulatory environments
• Engage with leading insurer partners to enhance client offerings and expand distribution of specialized solutions
• Introduce specialized services (e.g., Insurance Regulatory & Tax) to clients and prospects as appropriate

Operational Excellence

• Lead international coordination efforts across the global Marsh network, ensuring local service standards and goals are consistently achieved
• Drive performance of multinational advisors and network management teams, fostering best practice sharing and effective cross-regional collaboration
• Ensure adherence to Marsh Multinational Service Guide and Standards, including fee management and network compensation principles
• Optimize utilization of Marsh Global Connect (MGC) and other multinational tools for all outgoing multinational accounts, driving adoption and efficiency across teams
• Support expansion of Marsh network appointments on multinational accounts and promote capability growth across regions

Multinational Advisory and Sales

• Serve as the primary strategic advisor on multinational risk issues, including emerging risks, market trends, and optimal program design
• Participate in new business tenders and growth initiatives with multinational components, ensuring Marsh multinational advisory services are properly positioned and deployed
• Identify and execute on "white space" opportunities within existing multinational client portfolios; track regional inbound and outbound investment opportunities
• Lead or support ad-hoc multinational projects including international risk reviews, renewal strategy meetings, and involvement in significant acquisitions, mergers, and divestitures
• Demonstrate thought leadership on multinational insurance issues through external and internal communications

What you need to have:

• Minimum 10+ years of professional experience in insurance brokerage, underwriting, or multinational client servicing
• Prior experience as an insurance broker is strongly preferred
• Demonstrated expertise in managing complex, global insurance accounts and sophisticated multinational client programs
• Proven track record of client retention, revenue growth, and successful account expansion within multinational portfolios
• Excellent communication and interpersonal skills; ability to build strong relationships with diverse stakeholders across multiple time zones and cultures
• Comprehensive knowledge of multiple insurance disciplines and business lines
• Strong understanding of global insurance market structures and multinational program architecture
• Structured, detail-oriented work approach with proven ability to manage complex tasks, multiple interfaces, and competing priorities
• Strategic mindset combined with strong operational execution capabilities
• Ability to work effectively in a matrix-based organizational environment and influence without direct authority
• Fluent English capabilities; fluency in one Asian language is highly valued

What makes you stand out:

·       Strategic Leadership.  Defines, evaluates, and communicates long and medium-term objectives for defined clients.  Focuses activities on the achievement of a vision or desired long-term outcome.

·       Results Focused.  Expertise in delivering quality and consistently strong results

·       Communication and Influence.   Conveys written and verbal messages effectively to various audiences, adapting approach as appropriate.  Displays sound listening and comprehensive skills.

·       Innovation.  Develops new and alternative approaches to existing practices, creates new or improved processes, solutions, products, and services. Maintains an openness to experiment with alternative approaches.

·       Collaboration.  Acts as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions.

·       Decision Making.  Identifies and understands issues, problems, and opportunities.  Compares data from different sources to draw conclusions.  Uses effective approaches for choosing a course of action or developing appropriate solutions.  Takes action that is consistent with available facts, constraints, and probable consequences.

Why join our team:

·       We help you be your best through professional development opportunities, interesting work and supportive leaders.

·       We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

·       Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.