Application Support Engineer Tier 1B

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.

Required Skills

The desired candidate should have a high aptitude for problem-solving and critical thinking.  The candidate will use these skills combined with product knowledge of Alegeus Systems to help solve the more difficult technical issues for the company and business clients. The candidate must be able to handle a fast-paced environment and be able to multitask in the pursuit of resolving company and business client cases. The candidate will also be proficient in SQL (MS SQL, Oracle, etc.).

Experience:

• 4+ years Experience with end user Technical Support for software applications.
• Experience with SQL (MS SQL, Oracle, etc.)
• Experience in CSV/Fixed file format review.
• Experience in log analysis and issue triaging.
• Understanding of REST APIs and basic API testing.
• Demonstrated ability to use data analysis to research and troubleshoot issues.

Education: Bachelors degree required with specialization in MIS, computer science or equivalent preferred

PERSONAL CHARACTERISTICS, SKILLS & KNOWLEDGE

• A passion for healthcare, financial services, behavioral economics, consumerism and/or any combination of these disciplines
• Strong interest in learning new things and comfort in pushing new boundaries

BECAUSE WE CARE, WE OFFER: 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally.  In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].

Alegeus may use AI technology during candidate interviews. The uses include recording, note-taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.