Customer Success Manager
Clark
Customer Success Manager
Clark
Autonomous AI auditors for CPA firms
Every audit answers one question: can I trust this? For 150 years, people have answered it by hand. Clark is changing that.
We build AI that doesn’t just assist auditors. It does the audit work itself. More than 35 CPA firms already use Clark to run audit fieldwork faster and at equal or better quality. Audit is where we start. Our mission is to build the trust infrastructure layer for the AI economy, and we’re only getting started.
We’re a small, hard-working team backed by top investors. We take ownership and judge ourselves by results. If you want to change how an entire profession works, you’ll fit in here.
We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.
You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.
Clark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.
The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.
Own day-to-day customer relationships after onboarding
Track customer health, adoption, renewals, and expansion signals
Run regular customer check-ins and QBRs
Coordinate with Audit Engineers on workflow questions and customer feedback
Identify customer risks and escalate appropriately
Partner with Sales on expansion opportunities
Partner with Product on recurring customer needs
Maintain strong account documentation and internal visibility
Help build repeatable CS playbooks and customer health processes
3+ years of customer success, account management, implementation, or consulting experience
Experience in B2B SaaS or workflow-heavy customer environments
Strong communication and relationship-building skills
Highly organized and proactive
Comfortable managing multiple customers and stakeholders
Strong customer empathy and commercial awareness
High ownership and follow-through
Experience in accounting, audit, compliance, fintech, or professional services
Experience with AI-native products or workflow automation
Experience working with enterprise or mid-market customers
Experience supporting renewals, expansion, or onboarding
Experience at a fast-moving startup
5 days a week on-site in NYC — no remote or hybrid
Startup hours and pace — this isn't a 9-to-5
Flat structure, no hierarchy — everyone ships
High ownership — you own outcomes, not just tasks
Unlimited PTO
Wellhub Platinum membership
Comprehensive health, dental, and vision coverage
Free company dinner every day
Clark builds AI for audit and assurance professionals. Its autonomous AI employees, called Clerks, perform audit work for CPA firms by reviewing documents, executing testing, preparing workpapers, and requesting missing information from clients. Clerks run on Material Intelligence, an AI operating system for agents that combines an agent harness, document processing, and a multi-layered memory system. This lets Clerks carry out audit tasks with minimal human guidance. Clark differentiates itself by offering a highly specialized, autonomous audit workflow at the level of full audit tasks, backed by an end-to-end AI stack designed for audits rather than general AI tools. The company aims to expand adoption across more firms and engagement types, help CPA firms extend services into government programs, and move toward fully autonomous audit employees with continuous monitoring.
Explore more opportunities at Clark