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Accenture

Advises businesses and runs their technology

Marketing Platform Auto Specialist

Growth MarketingPosted on Nov 11
Full-timeNavi Mumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • Proven experience in a support or executive role within customer relationship management or marketing automation.
  • Demonstrated working experience executing and supporting automated email and SMS campaigns.
  • A certificate in Salesforce Marketing Cloud is required; a generic Salesforce certification does not meet the access requirement.
  • Deep expertise in Journey Builder, Automation Studio, Email Studio, Content Builder, and Mobile Studio.
  • Strong proficiency in SQL, AMPscript, segmentation logic, and dynamic content creation.
  • Knowledge of HTML and CSS for email template customization.
  • Familiarity with marketing automation best practices and deliverability principles.
  • Strong understanding of customer relationship management platforms and their role in customer communication.
  • Strong analytical skills to assist in translating data and insights into reports.
  • Excellent written and verbal English communication skills and business communication proficiency.
  • Confident presentation skills.
  • Strong organizational skills and comfort with planning.

Responsibilities

  • Help balance increased marketing complexity and diminishing marketing resources.
  • Drive marketing performance with functional and technical expertise, accelerating time-to-market and operating efficiencies through data and technology, next-generation content services, digital marketing services, customer engagement, and media growth services.
  • Create and design digital marketing advertisements and promotions.
  • Design, implement, develop, and manage Salesforce Marketing Cloud.
  • Execute area DRBU automated campaigns end to end, including asset upload, testing, and final deployment.
  • Deploy consumer segmentation within the customer relationship management platform for regional campaigns and journeys.
  • Support campaign setup and activation, ensuring technical and compliance checkpoints are met before launch.
  • Contribute to creating and scaling email templates, ensuring regional updates and refreshes adhere to brand and regulatory standards.
  • Perform quality assurance checks on campaign builds, focusing on audience selection rules, journey logic, and compliance disclaimers.
  • Use customer relationship management platforms and analytics dashboards to track and report standard campaign performance key performance indicators and effectiveness.
  • Monitor campaign performance after launch and promptly escalate technical or performance anomalies to the Global CRM and Automation Manager and Area Consumer Experience Manager.
  • Plan, execute, and monitor multiple concurrent marketing tasks.
  • Work with cross-functional teams, including Consumer Activation, LEX, and agencies, to ensure smooth asset and approval flow.
  • Assist the Global CRM and Automation Manager in translating campaign data and insights into performance reports.

Desired Qualifications

  • Experience in the fast-moving consumer goods and e-commerce industries is preferred.

About the Company

Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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