Full-Time

Used Car Sales Consultant

Hacienda Ford

Hacienda Ford

No salary listed

McAllen, TX, USA

In Person

Category
Retail (1)
Requirements
  • You must be at least 18 years old.
  • You must have a valid driver's license with an acceptable driving record.
  • You must pass a pre-employment drug screen.
  • You must undergo a background check.
Responsibilities
  • Serve as a guide to enhance the customer buying experience.
  • Conduct interviews at the customer's pace to discover customer preferences, needs, and buying motives.
  • Match customer needs with vehicle models and equipment, and present vehicles in terms of customer interests.
  • Offer and accompany customers on test drives.
  • Offer customer involvement in trade-in evaluations, present financial propositions, satisfy customer concerns, and complete orders.
  • Conduct the vehicle delivery process and follow up with customers to develop customer loyalty.
  • Understand vehicles by studying their features and capabilities and comparing competitive models.
  • Develop buyers by maintaining rapport with previous and new customers, suggesting trade-ins, responding to inquiries, and recommending sales campaigns and promotions.
  • Determine customer needs by understanding their interests and requirements and matching them to various vehicle models.
  • Close sales by overcoming objections, completing sales purchases, explaining provisions, offering services, and completing vehicle deliveries.
  • Perform a walk-around on every sale and demonstrate vehicle features.
  • Ensure customers understand the vehicle's operating features, paperwork, and manufacturer warranty.
  • Establish and maintain a follow-up system that encourages repeat business and referrals.
  • Report to the sales manager regarding reviews, analyses, objectives, and planned activities.
  • Participate in sales meetings and training provided by the dealership and manufacturers.
  • Review sales statistics and use sales objectives to plan activities and improve sales.
Desired Qualifications
  • One year of experience in a retail environment is preferred.

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