Dispatcher

Location: Atlanta, GA – On-Site Preferred, Hybrid Options Available

Employment Type: Full-Time

Reports To: General Manager

Position Summary

Advanced Commercial Group is seeking an experienced Dispatcher to coordinate field operations and drive dispatch excellence for our B2B Refrigeration Service and Construction teams.

This role goes beyond basic scheduling and requires a strategic process owner who can manage high-volume service requests, ensure quality control across departments, and protect customer relationships.

The ideal candidate is highly organized, analytical, and capable of making independent decisions in a fast-paced environment while maintaining efficient field operations and exceptional customer service.

Key Responsibilities

Core Dispatch & Scheduling

• Manage the daily high-volume early morning dispatch rush (6:30 AM – 8:00 AM) to ensure technicians are deployed efficiently and accurately.

• Route and dispatch field technicians based on geographic location, emergency priority, and specific refrigeration/construction skill sets.

• Oversee preventative maintenance schedules, proactively create work orders, track hours, and ensure completed work orders are closed appropriately.

• Receive and prioritize emergency service calls from commercial customers.

• Manage scheduling systems and after-hours answering service settings.

• Coordinate subcontractor dispatching and internal scheduling activities.

Process Ownership & Quality Assurance

• Serve as the primary Dispatch Process Owner, maintaining workflows, SOPs, training, and escalation procedures.

• Monitor virtual assistant (VA) activities to ensure established dispatch processes are followed.

• Track VA schedules and coverage to maintain uninterrupted operations.

• Audit job notes, technician hours, and work order details for accuracy.

• Monitor outstanding jobs to prevent aging or unresolved work orders.

Cross-Functional Coordination & Customer Service

• Partner with Customer Account Managers (CAMs) to coordinate work orders, labor allocation, and customer requests.

• Address service callbacks, incomplete repairs, and customer concerns.

• Work across departments to resolve operational issues before they impact customer relationships.

• Maintain communication with customers and technicians regarding ETAs, parts statuses, scheduling, and job progress.

Required Qualifications

• 5–10 years of proven dispatching experience, preferably within commercial HVAC, refrigeration, or construction.

• Experience using BuildOps or comparable field service management software.

• Excellent verbal and written communication skills.

• Strong organizational, analytical, and multitasking abilities.

• Exceptional attention to detail and problem-solving skills.

• Ability to make independent decisions in a fast-paced environment.

Preferred Qualifications

• Experience coordinating commercial refrigeration or HVAC service technicians.

• Familiarity with preventative maintenance scheduling, emergency service coordination, and technician routing.

• Experience developing dispatch workflows, SOPs, and escalation procedures.

• Experience coordinating virtual assistants or remote administrative teams.

What You'll Get From Us

• Competitive compensation based on experience.

• Medical, dental, vision, and prescription coverage.

• Retirement plan with company match.

• Paid vacation and holidays.

• Disability and life insurance.

• Paid training and career advancement opportunities.

Who We Are

For almost 20 years, Advanced Commercial has served the Atlanta Metro area and Southeast United States as a trusted Commercial Refrigeration, HVAC, Electrical, and Appliances Contractor.

Our customers count on us as their one-call solution for keeping commercial facilities and equipment running. From repairs and maintenance to remodeling and new construction, we do it all.

Interested candidates are encouraged to apply through LinkedIn or submit their resume to [email protected].