A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we’ve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value. 

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are! 

As a member of the Human Resources team, the Retail L&D Manager role is responsible for Retail Learning & Development content creation and management to meet the needs of Crocs’ Regional Retail teams to drive high levels of Customer Service and consistent in-store experiences. In partnership with the Learning & Development team, person will be the authority on L&D for Crocs Retail.

WHAT YOU’LL DO HERE

• This individual is responsible for meeting with regional partners to understand retail and partner needs
• Facilitate global retail training calendar and help bridge the gap from corporate to regional support
• Build retail courses and content to align with regional needs including management of content for partner stores. In addition to leading global templates and course updates
• Support the implementation of global corporate programs into Retail
• Provide ongoing support and delivery of the Crocs customer service model (CHARM) 
• Reinforce and build a successful culture around CHARM to all global employees
• Help build and lead global Retail content in PlayerLync for stores and partners and supporting system admins as needed through ongoing training including Tier 2 client support

WHAT YOU BRING TO THE TABLE:

• Bachelor’s degree or equivalent work experience
• 3+ years recent experience with Learning & Development and Instructional Design
• Proficient in eLearning software (i.e. Articulate 360, Storyline, Adobe Captivate)
• Proficient in Microsoft Office Suite (e.g. Word, PowerPoint, Excel)
• Knowledge and experience with digital design, photo editing, video editing, audio editing
• Effective communication and interpersonal skills to interact independently with both internal partners and external vendors at all levels
• Global Experience, working with peers and partners
• Experience working with & delivering learning solutions in a fast-paced, global, retail, restaurant, or hospitality environment.
  • Prior LMS experience preferred.
• Project management experience preferred
• Experience with Organizational Behavior, Organizational Psychology, Adult Learning
• Bi-Lingual (Spanish or French Canadian)
• Up to 30-50% travel is required
  • Travel to our Broomfield, CO and Boston, MA offices
  • Travel to Domestic stores once a quarter
  • Minimal international travel may be requested of this position

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment.  

Title: Retail L&D Manager

Job Level: Professional Individual Contributor

Career Level: CL6

Salary Range: $80,000 - $95,000

Workplace Persona: Explorer (in office 0-10%)

This position is eligible to participate in a company incentive program. 

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life, and AD&D, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.