IT Service Management Officer with Portuguese

As an IT Service Management Officer, you will support the effective resolution of customer cases by coordinating escalations and facilitating communication between support teams and end customers. This is a junior, individual contributor role with a clearly defined scope and structured guidance.

Job location:

Bucharest | Hybrid, with two office days per week and/or our offices from Brasov, Cluj, Iasi and Targu Mures. During the training period, lasting up to two months, the working hours are 09:00–18:00. After training, the schedule is 11:00–20:00. Occasional client visits may be coordinated at team level.

Your mission:

• Monitor customer support cases and coordinate the escalation of issues requiring additional attention;
• Facilitate clear and timely communication between technical support teams and end customers;
• Proactively follow up on critical cases and help ensure that agreed actions are completed;
• Build an understanding of the customer’s business needs and provide consistent support throughout the case resolution process;
• Resolve routine operational issues by following established procedures and guidelines.

Required Qualifications:

• Portuguese – B2 level;
• Bachelor’s degree;
• Clear and effective communication skills;
• Ability to communicate confidently with support teams and end customers;
• Proactive, consistent, and customer-focused working style;
• Ability to prioritize and follow up on critical workloads.

Employee Benefits – Be well, work well, live well

• Private medical and dental coverage through Regina Maria;

• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities;

• 23 vacation days, with additional days awarded through our loyalty program;

• Additional private pension plan starting from the second month of employment;

• Access to extensive learning, training, and career development opportunities;

• Well-being support, including psychological counseling and premium wellness apps;

• Life insurance coverage for you and your loved ones;

• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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