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StepStone Hospitality

Manages hotels and restaurants for property owners

Hotel Night Auditor

Hotel Guest ServicesConfirmed live in the last 24 hours
Part-timeSalt Lake City, UT, USA$19 /hrIn-person

About the Job

Requirements

  • Must be able to lift at least 20 pounds and pull at least 20 pounds.
  • Must be able to push, bend, stoop, reach upward, and perform manual dexterity tasks.
  • Must be able to hear, write, and type.
  • Must have comprehensive knowledge of service standards, guest relations, and etiquette.
  • Must have comprehensive knowledge of applicable federal, state, and local health and safety regulations.
  • Must have comprehensive knowledge of English to communicate effectively with guests and associates.
  • Must have strong mathematical and computer skills.
  • High school education and relevant training and experience are required.
  • At least one year of relevant experience is required.
  • Must be able to obtain any required licenses or certificates in a timely manner.

Responsibilities

  • Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals and breaking down revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
  • Run audit reports and journals from all credit card and computer systems.
  • Input revenue, expenses, and allowances to generate required daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
  • Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
  • Make corrections and adjustments and handle computer issues that arise.
  • Distribute necessary copies of documentation and daily work reports to the appropriate departments.
  • Ensure all reports and backup vouchers are complete and properly filed.
  • Review and correct discrepancies in the Front Desk System.
  • Coordinate with the front desk and restaurant/bar closing to facilitate file maintenance and system resets for the next day's operations.
  • Communicate effectively with guests, vendors, and associates.
  • Adhere to applicable federal, state, local, safety, and health standards.
  • Assist with the design and preparation of statistical reports and presentations as needed.
  • Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed.
  • Accurately report information.
  • Follow StepStone and hotel policies and procedures.
  • Attend required hotel meetings.
  • Complete projects and assignments thoroughly, professionally, and with care.
  • Adjust to high-pressure conditions and remain open to change.
  • Take responsibility for personal growth and development.
  • Conduct oneself professionally in behavior and dress, and set standards for associates.
  • Understand and communicate the StepStone mission and core values.
  • Express ideas and convey information clearly, effectively, and professionally.
  • Listen actively, communicate company information and decisions or problems to appropriate parties in a timely manner, and work to resolve disagreements respectfully.

Desired Qualifications

  • Additional education is preferred.
  • CPR and first aid training are preferred.
  • Additional language ability is preferred.

About the Company

StepStone Hospitality

Manages hotels and restaurants for property owners

StepStone Hospitality manages full-service and select-service hotels and restaurants for private and institutional owners. It takes on independent hotels as well as properties affiliated with major hotel brands, and the company works across hotels, resorts, and destination dining in U.S. hotel markets. Its operating business includes property management, food-and-beverage development, and asset management. StepStone also advises on rebranding and oversees hotel renovation or development projects, linking guest-facing operations with property investment priorities. Founded in 2009, StepStone Hospitality is headquartered in Providence, Rhode Island.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Providence, RI
Founded
2009

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