Three years of health industry operations or corporate training experience is required.
Ability to create and facilitate high-impact, department-specific and corporate-wide training initiatives from concept through lesson plans and implementation.
Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, indemnity, consumer-directed, Medicare, and Medicaid product lines.
Strong coaching and mentoring skills.
Ability to manage multiple projects and prioritize and organize work in a fast-paced environment with minimal supervision.
Expertise in group facilitation, problem-solving, and decision-making.
Ability to learn new software programs quickly and create training guides.
High-level knowledge of the Microsoft Office suite is required.
Familiarity with e-learning tools such as Articulate and corporate intranets and websites.
Excellent oral and written communication skills.
Local travel is required. Associates who use a motor vehicle while representing Independent Health must comply with state motor vehicle laws and the organization's driver's license requirements.
Demonstrated alignment with Independent Health's values: passionate, caring, respectful, trustworthy, collaborative, and accountable.
Responsibilities
Design, develop, and implement training for new and existing associates and support training needs for organizational initiatives.
Develop, deliver, refine, and communicate all training and new-hire curricula.
Develop and continually refine departmental training materials.
Develop, deliver, and grade skill assessments.
Schedule and communicate new-hire training.
Communicate trainee performance.
Create and update trainee handbooks and manuals.
Deliver individual, small-group, and large-forum training.
Supervise new-hire classes and manage disciplinary functions and timecards.
Develop, deliver, and communicate new training methods for continuous associate improvement and staff development.
Develop and deliver departmental staff-development initiatives.
Work with the resource coordinator to identify staff-development improvements.
Assist in developing and delivering training on new products, benefit changes, system updates, and other information.
Coordinate training and its delivery.
Maintain the department portal page.
Research new information and staff needs, coordinate training, and review student performance with other departments.
Coordinate and schedule training needs with staff development.
Work with quality assurance and resource management to ensure appropriate training is developed and delivered.
Work with departments to schedule new-hire orientations.
Provide ideas for system updates that may require specific testing.
Research policies, procedures, contracts, and benefits with other functional areas.
Coordinate onboarding and supervision of new-hire classes with human resources and handle disciplinary occurrences as needed.
Assist in developing and implementing training to support corporate strategic priorities.
Desired Qualifications
An associate degree is preferred.
FIND YOUR FUTURE
We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.
Overview
The Training Specialist-Operations will be responsible for design, development, and implementation of training for new and existing associates as well as supporting the training needs for organizational initiatives. In addition, the Specialist will assume supervisory responsibilities for their new hire classes.
Qualifications
High school diploma or GED required. Associates degree preferred.
Three (3) years of health industry operations or corporate training experience required.
Proven ability to create and facilitate high impact, department specific and corporate-wide training initiatives from concept through lesson plans and implementation.
Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines a plus.
Possess strong coaching and mentoring skills.
Ability to manage multiple projects and prioritize/organize in fast-paced environment with minimal supervision.
Excellent soft skills (listening skills, people skills, etc.) and expertise in group facilitation along with proven problem-solving and decision-making skills.
Ability to learn new software programs quickly and create training guides. High level knowledge of Microsoft Office suite required. Familiarity with e-learning tools (Articulate) and corporate intranets/web sites.
Excellent oral and written communication skills.
Local travel required. Any Independent Health associate who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.
Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative, and Accountable.
Essential Accountabilities
Core New Hire Training
Develop, deliver, refine, and communicate all training and new hire curriculums.
Develop and continually refine departmental training materials.
Develop, deliver, and grade skill assessments.
Schedule and communicate new hire training.
Communicate trainee’s performance.
Create and update trainee handbooks/manuals.
Deliver individual, small group, and large forum training.
Supervise new hire classes; manage disciplinary functions and timecards.
Staff Development Training and Education
Develop, deliver, and communicate new training methods for continuous associate improvement and staff development.
Develop and deliver departmental staff development needs.
Work with resource coordinator to understand where staff development improvements are needed.
Deliver individual, small group, and large forum training.
Update Training
Assist in development and delivery of training on new products, benefits changes, system updates, and other information.
Develop training materials.
Develop, deliver, and grade skill assessments.
Coordinate training and delivery.
Maintain department portal page.
Communication
Work with departments to research new information, staff needs, training coordination, and student performance.
Communicate and schedule training needs in conjunction with staff development.
Work with quality assurance and resource management to ensure proper training is developed and delivered appropriately.
Work with various departments to schedule new hire orientations.
Provide ideas on system updates that may need specific testing.
Work with other functional areas to research policies, procedures, contracts, benefits, etc.
Work collaboratively with human resources to coordinate onboarding, supervision of new hire classes and handle any disciplinary occurrences, should they arise.
Strategic Initiatives
Assist in the development and implementation of training to support corporate strategic priorities.
Immigration or work visa sponsorship will not be provided for this position
Hiring Compensation Range: $26.00 - $30.00 hourly
Compensation may vary based on factors including but not limited to skills, education, location and experience.
In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click herefor additional EEO/AAP or Reasonable Accommodation information.
Current Associates must apply internally via the Job Hub.