Shields Health Solutions
Specialty pharmacy services for health systems
Manager of Patient Services
+ Bonus
About the job
- Bachelor's degree or equivalent work experience; 2 years supervisory/management experience preferred
- 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
- National Certification as a Certified Pharmacy Technician (CPhT) or equivalent would be optimal in this role
- Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
- Ability to quickly learn other programs and extract relevant information
- Possess strong organizational skills
- Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
- Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
- Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information
- Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
- Motivates and inspires
- Results orientation
- Relationship builder
- Collaborative, team player
- A passion to help people
- Drive to succeed
- Confidential
- Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
- Coach and develop liaison team and instill Shields culture at health system partner site
- Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
- Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
- Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
- Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
- Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
- Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
- Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
- Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
- Provide performance updates to Shields leadership team
- Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
- Ensures coverage for Specialty Liaisons when absent from work
- Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
- Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
- Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
- Identifies, assesses and contributes to continuous process improvement and optimization initiatives
- Provides subject matter expertise to hospitals and clinics within their span of control
- Other duties as assigned
- National Certification as a Certified Pharmacy Technician (CPhT) or equivalent would be optimal in this role
- Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus
- Ability to learn other programs and extract relevant information is listed as a requirement but could be categorized as desirable
- Solid computer skills proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management; data entry and computer skills will be evaluated through an assessment; include as desirable
About the company
Shields Health Solutions provides integrated specialty pharmacy services for health systems to improve patient outcomes and drive growth. It collaborates with 75 health systems, including academic medical centers and community hospitals across 47 states, to deliver medication management, patient support programs, and care coordination for patients with chronic and complex diseases. The company works by partnering with clinicians and healthcare providers to manage specialty medications, optimize clinical outcomes, and make high-cost therapies more accessible and affordable. What sets Shields apart is its extensive network of health-system partnerships and its focus on therapy management and coordination within the hospital ecosystem, rather than operating as a standalone retail pharmacy. The goal is to help health systems expand access to specialty care, improve patient outcomes, and grow through integrated pharmacy services.
Company Size
1,001-5,000
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
$3.5B
Headquarters
Quincy, Massachusetts
Founded
2012
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Simplify's Take
What believers are saying
- September 2026 AI rollout and Foundation Health workflows strengthen efficiency and clinician productivity.
- April 2026 Columbus Regional Health and 2025 Lakeland deals show continued health-system expansion.
- March 2026 outcomes reporting and 2025 Evernorth investment validate commercial traction and clinical credibility.
What critics are saying
- Evernorth owns Accredo, a direct rival, creating conflict risk in payer and drug access.
- Sycamore's 2025 ownership puts Shields under leveraged-exit pressure; margin cuts will hit staffing.
- If health systems internalize specialty pharmacy operations, Shields loses contracts and becomes replaceable.
What makes Shields Health Solutions unique
- Shields embeds specialty pharmacy operations inside 75-plus health systems, not as a standalone pharmacy.
- Shields paired AI automation with clinical teams in September 2026 to cut prior-authorizations.
- Its network breadth and payer access support faster therapy starts across complex disease states.
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Benefits
Hybrid Work Options
Annual Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 24%1 year growth
↑ 24%2 year growth
↑ 24%Shields Health Solutions has enhanced its integrated care model by incorporating AI and automation alongside its clinical expertise. The company, which partners with over one-third of US health systems, aims to improve patient outcomes and care coordination across specialty pharmacy services. The enhanced model includes RxTriage, a specialty care coordination solution, and Foundation Health-powered workflow automation. In 2025, Shields' clinical pharmacists engaged with more than 130,000 patients and secured $2 billion in financial assistance. The company reports achieving time-to-therapy in under 48 hours, compared to the industry average of 7 to 10 days, and a 93% medication adherence rate versus the 80% industry standard. Shields serves nearly 80 health systems nationwide, combining proprietary technology with over 3,000 clinical and operational experts.
LifeCare Home Health & Hospice Family names Dr. Nasser Khan President and Chief Operating Officer. September 2, 2026 LifeCare Home Health & Hospice Family has named Dr. Nasser Khan President and Chief Operating Officer, bringing extensive clinical, operational and executive leadership experience to the organization as LifeCare continues to strengthen and grow its family of home health, hospice and personal care companies. In his new role, Dr. Khan will oversee operations across LifeCare's portfolio of companies, working alongside executive and local leadership teams to advance operational excellence, support continued growth and integration, and strengthen the delivery of high-quality care across the communities LifeCare serves. Dr. Khan joins LifeCare with more than two decades of experience spanning healthcare operations, clinical medicine, strategy and organizational leadership. His career has included senior leadership roles across some of the nation's largest and most complex healthcare organizations, with a focus on building high-performing teams, improving operational performance and creating scalable systems that support both growth and quality. Most recently, Dr. Khan served as Chief Operating Officer and Group President of Acadia Healthcare, where he held responsibility for a nationwide behavioral healthcare operation encompassing more than 260 facilities and approximately 25,000 employees. During his tenure, he helped lead significant growth initiatives, operational improvements, health system partnerships and the continued development of leadership teams across the organization. Prior to Acadia Healthcare, Dr. Khan served in senior leadership roles with Shields Health Solutions, DaVita Kidney Care and Biograph. His experience has included healthcare operations, strategic growth, acquisition integration, partnerships and the development of operating platforms across geographically diverse healthcare organizations. Earlier in his career, Dr. Khan was an Engagement Manager with McKinsey & Company, where he advised healthcare organizations on strategy, operational transformation and post-merger integration. What distinguishes Dr. Khan's background is the combination of operational leadership and clinical training he brings to the role. Dr. Khan earned his Doctor of Medicine and Master of Medical Science degrees from Brown University, where he also completed his undergraduate studies in Human Biology. He completed his internal medicine residency at Massachusetts General Hospital and is board certified in Internal Medicine. That clinical foundation has remained an important part of a career increasingly focused on healthcare leadership and the systems that support patients, clinicians and caregivers. "Dr. Khan brings a rare combination of clinical insight, operational experience and demonstrated leadership at scale," said Dean Alverson, Chief Executive Officer of LifeCare Home Health & Hospice Family. "As LifeCare continues to grow, his experience developing teams, strengthening operations and bringing organizations together will be invaluable. Most importantly, he understands that strong operations ultimately serve a larger purpose: helping our teams provide exceptional care to patients and families." Dr. Khan has also remained active within the broader healthcare industry, including service as a member of the Board of Trustees for the National Association for Behavioral Healthcare. Supporting LifeCare's next chapter. Dr. Khan joins LifeCare at an important point in the organization's continued development. LifeCare Home Health & Hospice Family brings together healthcare organizations serving patients and families through home health, hospice, personal care and other home-based services. As the organization continues to expand its reach, LifeCare remains focused on building a connected family of companies while preserving the local relationships, clinical expertise and community presence that define each organization. As President and Chief Operating Officer, Dr. Khan will play a central role in that work. His leadership will include strengthening operational alignment across the organization, supporting LifeCare's continued integration and growth, developing leaders and teams, and helping ensure that the infrastructure behind the organization keeps pace with the needs of the patients, caregivers and communities it serves. For LifeCare, that growth is ultimately about more than scale. It is about creating a stronger healthcare organization capable of supporting high-quality care across a growing network of communities while maintaining the personal connection that is essential to care delivered in the home. "We have an opportunity to continue building an organization that combines strong local care with the resources and capabilities of a larger healthcare family," Alverson said. "Dr. Khan's leadership will help us continue moving that vision forward." LifeCare Home Health & Hospice Family welcomes Dr. Nasser Khan as President and Chief Operating Officer and looks forward to the leadership, perspective and experience he brings to the LifeCare organization.
Shields Health Solutions partners with Columbus Regional Health to enhance patient access to Specialty Pharmacy Services. The partnership will support patients through personalized care, medications, and coordination STOUGHTON, Mass. & COLUMBUS, Ind.-(BUSINESS WIRE)-Shields Health Solutions (Shields), the premier specialty pharmacy accelerator in the country announced a new partnership with Columbus Regional Health (CRH), a leading health system serving a 10-county area in south central Indiana, and its first health system partner in the state of Indiana. This enhanced collaboration is designed to better support patients who rely on specialty medications to treat complex conditions such as cancer, multiple sclerosis, and autoimmune diseases. By expanding support services, the partnership will help ensure comprehensive, coordinated care for more than 8,000 patients managing chronic conditions. Upon the initial launch of the program, CRH's Specialty Pharmacy will service cardiology, pulmonology, oncology, and gastrointestinal patients, with the goal of continued expansion into additional disease states. It will also strengthen care coordination across CRH's provider network by integrating Shields' proven specialty pharmacy care model and deep expertise. Through this partnership, patients will benefit from personalized support services, including assistance navigating insurance coverage and financial assistance programs. These services are intended to reduce out-of-pocket costs, improve medication adherence, and ensure timely access to critical therapies. "Our partnership with Columbus Regional Health reflects the health system's commitment to delivering exceptional care for every patient," said Michael Ham, CEO of Shields Health Solutions. "We look forward to working alongside Columbus Regional as it expands specialty pharmacy services and its impact on complex patients throughout southern Indiana." "CRH is committed to delivering exceptional care and service for all patients," said Matt Hotek, Director of System Pharmacy Services at Columbus Regional Health. "We're excited to collaborate with organizations that share our commitment to delivering results and putting patients at the center of everything we do." Shields currently partners with nearly 75 health systems around the country, helping patients to reduce co-pays, promptly receive medication delivery, and improve medication adherence. About Shields Health Solutions Shields Health Solutions (Shields) is the premier specialty pharmacy accelerator in the country. The Shields Performance Platform, an integrated set of solutions, services and technology, is intentionally designed to elevate payer and drug access for specialty pharmacies, elevate health outcomes for complex patients, and elevate growth throughout the entire health system. As the foremost experts in the health system specialty pharmacy industry, Shields has a proven track record of success including access to over 80 percent of all limited distribution drugs (LDDs) and most (health insurance) payers in the nation; and a clinical model proven to lower total cost of care by 13%. In partnership with nearly 75 health systems across the country through national-scale collaboration, Shields has a vested interest in delivering measurable clinical and financial results for health systems. For more, visit its blog and follow HealthTech HotSpot LLC on social media, @ShieldsRX, LinkedIn, Facebook, and YouTube. About Columbus Regional Health Columbus Regional Health is an independent health system based in south central Indiana, and a proud member of the Cleveland Clinic Connected program. CRH holds a 107-year history as a premier healthcare provider in the state, and is a top employer in its flagship community of Columbus, Indiana. CRH is comprised of more than 2,600 employees, 225 physicians on medical staff and 250 volunteers. Columbus Regional Hospital, the system's anchor facility, is a 225-bed not-for-profit, providing emergency and surgical services and comprehensive care in numerous specialty areas. Columbus Regional Health Physicians offers a network of primary and specialty care physicians. For Shields Health Solutions Jeff Cramer Director, Communications and Corporate Affairs For Columbus Regional Health Kelsey DeClue Public Relations Coordinator April 22nd, 2026 April 21st, 2026
Shields and Foundation Health partner to bring AI to a rapidly evolving specialty pharmacy landscape. As the specialty pharmacy landscape rapidly changes, Shields Health Solutions is taking a thoughtful approach to innovation. In Becker's Hospital Review, Shields shares why it partnered with Foundation Health to develop AI-enabled workflows designed to strengthen operational efficiency and future-ready pharmacy models. Read the full article at Becker's Hospital Review.
Shields Health Solutions, Lakeland Regional Health collaborate to enhance patient access to specialty pharmacy care. The partnership will support patients through personalized care, medications, and coordination. STOUGHTON, Mass. & LAKELAND, Fla. (November 12, 2025) - Shields Health Solutions (Shields), the premier specialty pharmacy accelerator in the country, has partnered with Lakeland Regional Health, one of Florida's leading healthcare providers, to improve access to specialty medications for patients managing chronic and complex health conditions. This enhanced collaboration is designed to support patients who rely on specialty medications to treat conditions such as cancer, multiple sclerosis, and autoimmune diseases. It will also strengthen care coordination across Lakeland Regional Health's provider network by integrating Shields' care model and expertise in specialty pharmacy. "Lakeland Regional Health is known for delivering compassionate, high-quality care to patients across Central Florida," said Michael Ham, CEO of Shields Health Solutions. "We're proud to support their teams by expanding access to specialty medications and helping patients manage complex therapies more affordably and effectively." Through this partnership, patients will benefit from personalized support services, including help navigating insurance coverage and financial assistance programs, which aim to reduce out-of-pocket costs, improve medication adherence, and ensure timely access to critical therapies. The initial focus of the collaboration will be on oncology and rheumatology with plans to expand into additional specialties over time. Shields currently partners with nearly 80 health systems nationwide, helping patients receive medications faster, reduce co-pays, and improve health outcomes. "At Lakeland Regional Health, we are committed to removing barriers to care and ensuring our patients have access to the treatments they need," said Ana Kalman, SVP, Chief Information Officer, Chief Operating Officer and Medical Center COO of Lakeland Regional Health. "Partnering with Shields allows us to enhance our specialty pharmacy services and deliver even greater value to our community." For more information, visit www.shieldshealthsolutions.com.