Senior Enterprise IT Support Technician
NYC
Posted on 2/9/2024
INACTIVE
Datadog

5,001-10,000 employees

Monitoring platform for cloud applications and services
Company Overview
Datadog stands out as a leading monitoring platform for cloud applications, offering comprehensive observability of data from various sources, which aids DevOps teams in preventing downtime and enhancing user experience. The company's culture emphasizes technical excellence and problem-solving, fostering an environment that encourages continuous learning and growth. With its unique ability to analyze and explore logs for rapid troubleshooting, Datadog holds a competitive edge in the industry, demonstrating its commitment to technical innovation and industry leadership.
Data & Analytics

Company Stage

Series D

Total Funding

$150.6M

Founded

2010

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

5%

1 year growth

15%

2 year growth

74%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
IT & Security
Requirements
  • Experience in providing detailed support under high pressure settings in a corporate environment
  • Experience managing medium to large IT related projects
  • Experience using Google Workspace and other common SaaS applications such as Slack, Zoom, Trello, RingCentral, and Jamf to administer & manage user accounts
Responsibilities
  • Handle general ticketing, account management, and problem escalation
  • Identify trends and work on company-wide projects impacting all employees
  • Support unified communications needs for employees in conference rooms and other common areas
  • Create and maintain internal and user-facing documentation
  • Conduct new hire IT orientations covering policies, best practices, and services used within the company
  • Maintain hardware and software inventory & work with other teams to determine best practices and policies for management & replenishment
  • Mentor and train new team members
Desired Qualifications
  • Excellent verbal and written communications skills
  • Enjoy helping people and providing top of the line customer support
  • Willingness to work in a fast-paced, high-growth startup environment