Treatment Coordinator

Job Description

Help patients turn questions into confidence and treatment plans into reality.  

We have an exciting opportunity for a patient centred Treatment Coordinator to provide support to our 8-surgery, award-winning practice, Cosmetic White Smiles in Derby. This will be a blended role mainly TCO with some Dental Nursing and therefore candidates must be GDC registered.

The essentials:

• Part-time, 25 hours over 3 days
• Mondays, Tuesdays & Thursdays 8.45am - 5.30pm
• Competitive salary: £14 in line with experience
• Free parking
• Join our friendly & experienced team at our multi-disciplinary high-end practice where we offer state of the art cosmetic dentistry, specialist dentistry, and dental implant services.

This is a key role within the practice, supporting patients through their treatment journey and helping them feel fully informed, comfortable, and confident in their decisions. Duties of this role will include, but not be limited to:

• Acting as a bridge between clinical and front-of-house teams
• Contributing to practice growth and performance targets
• Explaining treatment plans clearly in simple, non-clinical language
• Building rapport and trust with patients
• Handling objections confidently and professionally
• Strong understanding of dental procedures and terminology
• Ability to explain complex treatments (e.g. implants, orthodontics)
• Interpreting clinician notes and translating them into patient-friendly information
• Coordinating multi-stage treatment journeys
• Dental Nursing duties 

About you 

We’d love to receive your application to our Treatment Coordinator vacancy if you have the following skills and experience: 

• You are a GDC registered Dental Nurse
• Previous experience as a Treatment Coordinator / Patient Care Advisor or Dental Nurse – we also welcome applications from those with sales experience gained in a customer-facing environment 
• A caring and empathetic approach, with excellent communication and relationship-building skills 
• A team player who thrives on delivering exceptional patient care and service 

What do you get in return? 

In addition to a competitive salary, our benefits package also includes: 

• Bonus scheme based on practice performance 
• Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme 
• Extra Leave: Birthday off and option to buy 3 more days 
• Family Support: Enhanced maternity/paternity leave 
• Financial Security: Life assurance and contributory pension scheme 

Who are we? 

PortmanDentex is a leading dental group supporting more than 370 practices across the UK and Ireland. We put patients at the heart of what we do and create an inclusive environment where colleagues can grow and make a real difference. Working in partnership and always looking for ways to improve, we are building a better future for our patients, practices and people. 

Application process 

When you click apply, we’ll just need your CV and contact details, plus answers to a few quick questions — and that’s it! You’ll hear back from us as soon as we can, whatever the outcome. 

Ready to join us? Click apply to take the next step in your Treatment Coordinator career. 

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Qualifications

Additional Information

We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality.

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