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Kaiser Permanente

Integrated healthcare provider and payer platform

RN Case Manager Liaison Nurse - Inpatient Discharge Planning

Medical, Clinical & VeterinaryPosted on Nov 13
Full-timeBellevue, WA, USANo salary listed

About the Job

Requirements

  • A minimum of three years of recent registered nurse medical, surgical, or ambulatory clinical experience is required.
  • A minimum of two years of registered nurse experience in ambulatory case management, care coordination, or disease management is required.
  • A bachelor's degree is required.
  • A Washington Registered Nurse license or a compact Registered Nurse license is required at hire.
  • A Case Manager Certificate is required within 36 months of hire.
  • Basic Life Support certification is required at hire.
  • The candidate must demonstrate effective independent nursing judgment and skills and use evidence-based clinical decision-making criteria.
  • The candidate must have knowledge of chronic disease management, the nursing process, and collaborative care planning.
  • The candidate must demonstrate skill and experience collaborating effectively with care team members.

Responsibilities

  • Ensure patients referred to case management meet established case management criteria, and assess their physical, mental, financial, and psychosocial status using comprehensive standardized criteria to identify existing and potential needs.
  • Develop patient-centered case management plans based on assessments, including patient goals, objectives, and outcomes with specific short- and long-term time frames.
  • Evaluate the ability and availability of designated caregivers to provide patient support.
  • Coordinate and implement interventions using evidence-based guidelines, recommend additional services to the primary care provider as determined by the case management plan, and conduct ongoing assessments of progress against the original goals.
  • Continuously update needed services, maintain ongoing communication with patients, families, and the care team, advocate for patient care needs, and document patient responses to case management interventions.
  • Collaborate with other health care professionals regarding plans of care, variances in implementation, and achieved or expected outcomes.
  • Monitor and evaluate short- and long-term patient responses to therapeutic interventions and analyze patterns of variance from clinical information and outcomes.
  • Recommend alternative care settings based on health care needs and appropriate utilization of health care resources.
  • Document interventions and interactions with patients or caregivers according to care management policies and procedures, and participate in measuring case management program effectiveness.
  • Direct and guide plans of care to provide a seamless continuum of care, and facilitate referrals to home health care, long-term care, hospice, and other facilities or services as needed.
  • Participate, on a limited basis, in care conferences to solve problems for patients with complex care needs.
  • Collect data to evaluate the effects of care coordination on quality outcomes, fiscal parameters, patient satisfaction, and systems improvement.
  • Use health plan requirements and patient benefits in care management decisions.
  • Assist patients in understanding and complying with their medical treatment plans, and support patient education and activation by referring them to chronic illness classes, group visits, or community resources.
  • Plan discharges and follow-up care for health plan patients hospitalized at nearby network facilities while carrying a caseload of patients at a health plan medical center, working in both settings on a periodic rotating schedule.
  • Work with primary care teams, specialty care teams, and medical providers to establish collaborative care plans that support adherence to medical plans, improved functional status, and improved self-management.
  • Serve as a liaison across the health plan care continuum and between the health plan and contracted providers, facilities, and resources; provide feedback about contracted service and quality.
  • Collect data and provide leadership with input about utilization, cost, quality, service, and patient care delivery.

Desired Qualifications

  • A minimum of two years of registered nurse experience in utilization review, ambulatory case management, care coordination, or disease management is preferred.
  • A Bachelor of Science in Nursing is preferred.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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