Valet Supervisor

Job Description:

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role: 

Our Valet Supervisors are the first point of contact for our customers and play a key role in setting the tone for a personalized and premium travel experience. This role is responsible for greeting all guests, parking and retrieving vehicles safely, assisting with luggage, and ensuring a warm welcome at every touchpoint.

A Day in the Life:

As a Valet Supervisor at JSX, your day begins with energy, professionalism, and attention to detail. Your role plays a vital part in creating a seamless and elevated travel experience from the moment our customers arrive at the curb. Other responsibilities include:

• Responsible for driving, parking, and retrieving guest vehicles in a prompt yet safe manner and assisting guests in and out of their vehicle during arrival and departure, as assigned

• Ensure the coordination and execution of the daily valet operations

• Oversee valet Crewmembers and coordinate the daily responsibilities of valets

• Assist in administrative duties such as scheduling, inventory, and ordering of valet supplies

• Coordinate with Leadership to ensure any issues or difficulties are promptly communicated to appropriate parties

• Train new valets, and train existing valets on new or updated valet procedures, policies, and usage of the TEZ valet system

• Ensure the JSX customer experience is carried through to the valet process

• Ensure the safe staging and operation of vehicles

• Monitor and maintain the safety and security standards of the valet operation

• Oversee Valet Incident Reporting to support Station Leadership and act as liaison with HQ resources, as necessary

• Ensure the valet team actively follows valet policies and procedures

• Mentor and guide the valet team

 Why You’ll Love This Role:

• Be Part of a Team That Values You Join a tight-knit, supportive team of professionals who are passionate about aviation and committed to safety and excellence.  Join a tight-knit Crew committed to excellence and mutual support. 

• Opportunities to Grow: We’re invested in your long-term success, offering ongoing training, certifications, and a clear path to advance your career.  Build your skills and gain exposure to different areas of airport operations.

• Create Memorable Moments: You’re part of the entire Customer journey, delivering hospitality in the air and on the ground.  

What Makes a Successful Valet Supervisor?

We’re looking for someone who is:

• Customer-Focused: You’re passionate about exceeding customer expectations.  You take pride in making every passenger feel welcomed and cared for.

• Proactive: You don’t just react – you anticipate issues and take the initiative to address them before they escalate. 

• Collaborative: You work well across departments, valuing communication and teamwork to achieve common goals. You know how to work seamlessly with cross-functional teams. 

• Adaptable: You thrive in dynamic environments, adjusting quickly to changing priorities, weather, and operational needs. 

• Entrepreneurial: You bring energy, ownership, and creativity to your role, always looking for ways to improve processes and elevate the Customer experience.

Required Experience:

• Minimum age: 18 years old

• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays

• Must have and maintain a valid U.S. driver’s license with a clean driving record

• Evidence-based principles of teaching and learning, Vision, Value, Culture.

• Remain professional, logical and level-headed in all situations, especially stressful situations.

• Vigilant and aware of surroundings and circumstances and be present in the moment to recognize and act upon anything unsafe.

• Timeline focused with a high degree of calm urgency.

• Teamwork, communication, written and oral, leadership problem solver.

• Articulate and polished both verbally and visually.

• Knowledge of computer systems such as Google Business, Microsoft Office

• Must be able to parallel park Customer vehicles as needed

• Must pass a pre-employment drug test

• Ability to operate both automatic and manual transmission vehicles

• Ability to lift up to 75 pounds and handle luggage safely

• Able to perform intermittent physical activity including:

• Bending, reaching, lifting, climbing stairs

• Prolonged standing and walking long distances

• Must be able to work in indoor and outdoor environments including hot, cold, or wet weather conditions

• Must participate in alcohol screenings per DOT and federal/local regulations

 Skills, Licenses, & Certifications:

• Must possess a valid Driver’s License for operating ground support equipment and customer vehicles.

Benefits:

• Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.

• 401(k) match: 50% of your first 8%

• Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Compensation Range:

$43,800.0 - $51,500.0

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.