Slot Performance Assistant Manager

Manages the operational and technical functions of the Slot and Table Games Departments on an assigned shift, in accordance with approved policies, procedures and Internal Controls. Provides an efficient operation that presents a fair and honest gaming experience for guests, as well as promote Family Style Service through actions and positive attitude.

• Must be 21 years of age or older
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• Gaming industry experience is strongly preferred. 
• High school diploma required, college degree preferred.
• Must have the equivalent of three years’ previous casino gaming knowledge which should include experience in Slot Operations and Table Games. 
• Must have prior Casino Slot Shift supervisor or manager experience and a working knowledge of general business and accounting procedures. 
• Must have knowledge of casino rules, procedures and regulations pertaining to Casino Slot Operations and Table Games. 

ADDITIONAL REQUIREMENTS

• Good oral and written communication skills, must be fluent and literate in English. 
• Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Access and Microsoft Outlook).
• Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies. 
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond in a calm and decisive manner and make rational decisions in stressful situations with co-workers, guests and vendors.
• Must be able to provide multi-shift responsibility with emphasis on swing shift and weekends.
• Regularly required to stand; walk; sit; and mobility to move easily around pit area as well as entire property for entire shift.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Ability to work in a smoking and pet-friendly environment

• Assist the Gaming Operations Manager and advises other departments and Company personnel as necessary to ensure the successful performance of slots and the property in general. 
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
• Complete all required daily financial tools and reports.
• Maintaining required documentation of slot moves, maintenance and repair logs, and purchase orders and requisitions for slot machine parts and supplies. 
• Monitors legal compliance with federal, state, and gaming laws
• Works with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations. 
• Training of Slot Technical supervisors and technicians and occasional assistance in troubleshooting various slot machine malfunctions.  Delegate authority and assign responsibilities.
• Responsible for reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists.
• Assist with interviewing, hiring, developing, and evaluating team members.
• Review, approve, and administer disciplinary action as necessary.
• Mediate and solve problems for team members and guests, and establish and maintain effective lines of communication throughout the department and on all shifts.
• Ensure technical proficiency of all slot tech department team members through guidance and effective training programs.
• Assist with the development of work schedules and assignments for slot tech department staff.
• Maintain safety policies and procedures, instruct team members, and follow up to ensure hazards are eliminated.
• Enforce all Company and department policies and procedures, including appearance and uniform guidelines, and all regulations and internal controls.
• Utilize training and existing policies and procedures to make sound business decisions.
• Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction. 
• Build rapport and coordinate daily activities with support departments.