Hotel Concierge/Supervisor

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Set to open following a multi-million-dollar transformation, on the shores of sparkling Coogee Beach, the hotel will redefine coastal luxury when it debuts in late 2025. Perfectly positioned on Sydney’s iconic beachfront, the reimagined hotel will offer 198 elegantly designed rooms and suites, many with uninterrupted Pacific Ocean views, alongside an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck. Guests can look forward to an elevated arrival experience, immersive coastal dining celebrating seasonal local produce, and a redefined wellness sanctuary. With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia.

About the Role

As Concierge you’ll lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You'll also be a brand ambassador and develop great working relationships with internal and external stakeholders.

Your day to day 

• You will support the Chief Concierge to develop and deliver exceptional concierge service, from booking guest requests for restaurants and attractions, to creating bespoke experiences such as “the perfect day”, right up to assisting with luggage.
• Provide personalised recommendations on Coogee and Sydney’s attractions, events, and business hubs.
• Welcome guests on arrival, ensuring a seamless connection with Reception and hotel services.
• Supervising, leading and guiding the porters/door attendants to ensure the welcome journey is delivered in accordance with InterContinental Brand standards.
• Build rapport by knowing regular guests’ names and preferences.
• Maintain expert knowledge of InterContinental Sydney Coogee Beach facilities and services
• Handle guest enquiries, messages, and complaints promptly and professionally.
• Stay informed on daily functions, VIP arrivals, and events to anticipate guest needs.
• Consistently uphold luxury service standards in the lobby and reception areas while promoting hotel offerings and upselling where appropriate.

What we need from you

• Valid NSW Driver's license 
• High School diploma or equivalent
• At least 2-3 years experience in an upscale hotel/equivalent environment as a Concierge or related discipline 
• Must speak fluent English with additional other languages preferred 

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

We are proud to be IHG and we know you will be too.  Visit http://careers.ihg.com/ to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.