Associate Operations Manager

Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI & data-driven insights. For over 20 years, we have been transforming the industry with purpose-built solutions for construction professionals and we’re looking for talented people to help us build together.

We are looking for an Associate Operations Manager to operate robots remotely, analyze data captures, optimize AI-driven workflows, and act as the bridge between operations, product, and engineering. As the Associate Operations Manager on our DroneDeploy AI Team, you will work closely with cross-functional operations, engineering, and site teams to ensure high-value robotics operations and translate frontline experience into product improvements. Your strengths in remote task coordination, AI workflow optimization, and operational problem-solving will drive your success.

You will report to the Engineering Manager for the Robotics team and will be based in Auckland, New Zealand. This role requires in-office collaboration at least three days per week, flexible working hours to support U.S. time zone overlap, and occasional domestic and international travel.

What You’ll Do

• Operate and monitor robots remotely to ensure tasks are completed safely, reliably, and efficiently on customer job sites.
• Troubleshoot and triage robot operational issues with basic shell/terminal usage, investigating and escalating to engineering where necessary.
• Act as the operations voice in product and engineering discussions by translating real-world observations into actionable feature improvements.
• Drive daily operational planning, task tracking, and metric reporting to communicate system performance and operational trends to stakeholders.
• Create and maintain comprehensive operational playbooks and knowledge bases to establish repeatable, scalable processes.
• Partner directly with site teams and customers to resolve real-time operational blockers and ensure continuous job site safety.
• Identify operational gaps between product design intent and real-world usage to guide ongoing technology enhancements.

What You Bring

• Strong organizational and coordination skills with experience managing workflows across distributed or remote teams.
• Demonstrated competency in controller and input dexterity using gamepads, radio controllers, or similar interface hardware.
• Ability to synthesize complex operational observations into concise, actionable summaries for cross-functional stakeholders.
• Exceptional verbal and written communication skills with the ability to tailor technical observations for diverse audiences.
• Demonstrated problem-solving ability suited for fast-paced, evolving technical environments.
• High attention to detail with a track record of anticipating, prioritizing, and mitigating operational risks.
• Familiarity with emerging technology and hands-on experience using or testing AI tools to improve workflows.
• Familiarity with basic scripting, lightweight prototyping, dashboard creation, or workflow automation tools.
• General understanding of construction project phases, job site operations, and field workflows.
• Ability to safely handle, position, and mount payloads (e.g., 360° cameras) onto robotic platforms as required for field deployment.

Strong-fit Background Might Include

• Remote Vehicle / Drone / Unmanned Ground Vehicle (UGV) Operator or Operations Specialist
• Construction Field Engineer, Survey Technician, or BIM/VDC Coordinator with interest in robotics automation
• Technical Operations or Flight Operations Specialist in robotics, aerospace, or autonomous systems
• Field Support Engineer or Hardware/Software Deployment Specialist in technology or industrial environments

Discover our recruiting process and interview tips from our talent acquisition team on our #LifeAtProcore blog.

Additional Information

Base Pay Range:

60,000.00 - 82,500.00 NZD Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.