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GCS Technologies

On-demand cloud and data-center IT services

Senior Technical Support Analyst - Tier 3

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeAustin, TX, USA$85k - $125k

About the Job

Requirements

  • Intermediate to advanced knowledge of Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID.
  • Knowledge of Windows Server and Windows Desktop operating systems across supported versions.
  • Knowledge of macOS administration and familiarity with Apple Business Manager.
  • Knowledge of common desktop applications, including Microsoft Office and related productivity tools.
  • Knowledge of core networking concepts, including routing, switching, and firewall administration.
  • Advanced networking experience with platforms such as Meraki, Fortinet, SonicWall, Cisco, and Dell.
  • Knowledge of network services and fundamentals, including DNS and NAT.
  • Knowledge of secure connectivity solutions, including site-to-site VPNs, point-to-site VPNs, and Global Secure Access.
  • Knowledge of virtualization technologies, including VMware vSphere and Microsoft Hyper-V.
  • Knowledge of server backup and disaster recovery solutions such as Datto, Veeam, and AppAssure/Rapid Recovery.
  • Basic scripting and query experience, including PowerShell and KQL.
  • Ability to participate in an after-hours support escalation rotation and provide flexible after-hours availability for implementation and deployment tasks.
  • Ability to perform on-site work as required and provide on-site customer support.
  • Must successfully pass a background screening.
  • Ability to lift up to 20 pounds.
  • Strong teamwork, communication, and documentation skills.
  • Must be located in the Austin, Texas metro area or surrounding communities.

Responsibilities

  • Administer Microsoft Azure and Office 365.
  • Provide remote technical support to customers calling with technical issues.
  • Provide on-site technical support to customers as needed.
  • Track time and document troubleshooting notes while working.
  • Enter billable time and detailed notes into the ticketing system in real time.

Desired Qualifications

  • Preference is given to candidates with relevant industry certifications.
  • Five or more years of experience in a help desk, systems administration, or network support role.
  • Degrees are valued but are not required; experience and certifications are preferred.

About the Company

GCS Technologies

On-demand cloud and data-center IT services

GCS Technologies is an IT service provider focused on cloud and data center technologies. It helps organizations manage IT costs and meet business objectives by offering On-Demand IT, a scalable service model that lets customers scale resources up or down without long-term contracts. Their approach includes advising on efficient, secure ways to support staff and systems, whether creating a work-from-home setup or migrating data center operations to the cloud. The company differentiates itself with a flexible, pay-as-you-go model and a long track record of customer satisfaction (94%), backed by two decades of experience. The goal is to give customers predictable, economical access to IT infrastructure and services while minimizing security and operational risks.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Austin, TX
Founded
2000

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