Senior Technical Support Analyst - Tier 3
About the job
- Intermediate to advanced knowledge of Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID.
- Knowledge of Windows Server and Windows Desktop operating systems.
- Knowledge of macOS administration and familiarity with Apple Business Manager.
- Knowledge of common desktop applications, including Microsoft Office and related productivity tools.
- Knowledge of core networking concepts, including routing, switching, and firewall administration.
- Advanced networking experience with Meraki, Fortinet, SonicWall, Cisco, and Dell.
- Knowledge of network services and fundamentals, including DNS and NAT.
- Experience with site-to-site VPNs, point-to-site VPNs, and Global Secure Access.
- Knowledge of virtualization technologies, including VMware vSphere and Microsoft Hyper-V.
- Knowledge of server backup and disaster recovery solutions, including Datto, Veeam, and AppAssure/Rapid Recovery.
- Basic scripting and query experience with PowerShell and KQL.
- Participation in an after-hours support escalation rotation.
- Ability to perform on-site work as required.
- Ability to pass a background screening.
- Ability to lift up to 20 lbs.
- Ability to enter billable time and detailed notes into the ticketing system in real time.
- Applicants must be located in the Austin, Texas metropolitan area or surrounding communities.
- Administer Microsoft Azure and Office 365.
- Provide remote technical support to customers for various technical issues.
- Provide on-site technical support to customers as needed.
- Maintain flexible after-hours availability for implementation and deployment tasks.
- Track time and provide troubleshooting notes while working.
- Relevant industry certifications are preferred.
- Five or more years of experience in a help desk, systems administration, or network support role.
- Experience and certifications are preferred.
About the company
GCS Technologies is an IT service provider focused on cloud and data center technologies. It helps organizations manage IT costs and meet business objectives by offering On-Demand IT, a scalable service model that lets customers scale resources up or down without long-term contracts. Their approach includes advising on efficient, secure ways to support staff and systems, whether creating a work-from-home setup or migrating data center operations to the cloud. The company differentiates itself with a flexible, pay-as-you-go model and a long track record of customer satisfaction (94%), backed by two decades of experience. The goal is to give customers predictable, economical access to IT infrastructure and services while minimizing security and operational risks.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Austin, Texas
Founded
2000
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Simplify's Take
What believers are saying
- GCS published AI Governance Maturity Model on August 28, 2026.
- It published Microsoft Copilot security guidance on July 30, 2026.
- The website updated September 4, 2026, signaling active marketing and pipeline management.
What critics are saying
- GCS exposes itself to Microsoft channel compression as Copilot and Defender absorb MSP work.
- The company shows no recent funding, acquisition, or expansion announcements in 2026.
- A small Austin MSP can lose local accounts quickly if one anchor customer defects.
What makes GCS Technologies unique
- Austin-based, 20-year-old MSP sells on-demand IT without long-term contracts.
- GCS is a certified Microsoft partner and MSSP, anchoring its cloud practice.
- Its 2026 content centers on AI governance and Microsoft security, matching buyer demand.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Remote Work Options
Flexible Work Hours
Company News
The IT services market is on track to reach $1,241 billion in 2023. .