Previous sales, customer service, or inside sales experience is preferred.
Basic computer proficiency and experience with customer relationship management or point-of-sale systems are preferred.
The ability to sit, stand, and work at a computer for extended periods is required.
The role requires occasional lifting of products or office materials up to 25 pounds.
Responsibilities
Develop and maintain relationships with new and existing customers.
Process customer orders, quotes, and inquiries accurately and efficiently.
Recommend products and services based on customer needs.
Follow up on leads, quotes, and outstanding orders.
Maintain product knowledge, pricing, and promotional information.
Coordinate with warehouse, purchasing, and delivery teams to ensure timely order fulfillment.
Resolve customer concerns and provide solutions in a professional manner.
Meet or exceed sales goals and performance expectations.
Maintain accurate customer records within sales systems.
Assist with inventory checks, pricing updates, and product availability inquiries.
Source and order special orders, parts, tools, equipment, and other items needed for the business.
Desired Qualifications
Industry knowledge in plumbing, heating, ventilation, and air conditioning, construction, or supply distribution is a plus.
Inside Counter Sales
Crosstown Plumbing · East Orange, United States · Full-time · Posted 2026-06-16
Salary: USD 28–35
Workplace: on_site
Description
Position Overview
Crosstown Plumbing is a growing plumbing supply company located in East Orange, NJ. We are looking for a friendly, reliable, and motivated Inside Sales Representative to join our team.
This is a great opportunity for someone who enjoys building customer relationships, delivering exceptional service, and being part of a fast-paced, team-oriented environment within the plumbing supply industry.
The Inside Sales Representative will support customers by phone, email, and in person, assisting with product selection, processing orders, maintaining existing accounts, and identifying new sales opportunities. This role plays a key part in driving sales growth while ensuring an outstanding customer experience.
Primary Responsibilities
· Develop and maintain relationships with new and existing customers
· Process customer orders, quotes, and inquiries accurately and efficiently
· Recommend products and services based on customer needs
· Follow up on leads, quotes, and outstanding orders
· Maintain product knowledge, pricing, and promotional information
· Coordinate with warehouse, purchasing, and delivery teams to ensure timely order fulfillment
· Resolve customer concerns and provide solutions in a professional manner
· Meet or exceed sales goals and performance expectations
· Maintain accurate customer records within sales systems
· Assist with inventory checks, pricing updates, and product availability inquiries
· Purchasing: source and order special orders, parts, tools, equipment, and other items needed for the business
Requirements
· High school diploma or equivalent required
· Previous sales, customer service, or inside sales experience preferred
· Strong communication, negotiation, and interpersonal skills
· Basic computer proficiency and experience with CRM or POS systems preferred
· Ability to multitask and work in a fast-paced environment
· Strong organizational and problem-solving skills
· Industry knowledge in plumbing, HVAC, construction, or supply distribution is a plus
Work Environment & Physical Requirements
· Ability to sit, stand, and work at a computer for extended periods
· Occasional lifting of products or office materials up to 25 pounds
This position operates in an office, showroom, or supply distribution environment with regular interaction with customers, vendors, and internal staff. Professionalism
Benefits
• Earn a competitive hourly wage ranging from $28 to $35, depending on your experience.