Preferred background in logistics, operations, customer service, or a related field.
Strong organizational skills to prioritize and manage multiple time-sensitive tasks.
A detail-driven, proactive, ownership-oriented approach to problem solving.
Written and verbal communication skills.
Critical thinking and the ability to resolve complex cross-border logistics issues.
A professional, positive demeanor and willingness to grow within the role.
Responsibilities
Monitor in-transit international shipments end-to-end across all carriers, including DHL, FedEx, and international partners, and proactively identify and resolve carrier issues before they cause delays.
Own resolution of misroutes, held packages, failed pickups, and delivery failures by working directly with the carrier.
Coordinate with customs authorities and clearance partners to prevent shipment holds, and manage daily pre-alerts and delivery confirmations.
Serve as the primary contact for clients and partners, provide clear proactive updates from pickup through final delivery, and set accurate expectations ahead of delays or holds.
Maintain daily visibility of all international shipments in a single source of truth and manage the daily International Report workflow with accurate, current data each morning.
Track and report metrics including exceptions, delays, clearance times, and on-time delivery; identify trends and problem lanes; and provide feedback to improve reporting and tooling.
Serve as an escalation point for booking agents on time-sensitive or at-risk shipments, ensuring each has an owner and does not stall.
About Ship Sticks
Global Sticks Express (d/b/a ShipSticks) is a leading logistics company specializing in innovative shipping solutions. Our
mission is to provide efficient, reliable, and customer-focused services worldwide. We are committed to excellence,
continuous improvement, and delivering exceptional customer satisfaction. We’re seeking an International Specialist to join
our growing international team — an opportunity to be part of a fast-paced environment with strong career growth and
internal promotion opportunities.
RESPONSIBILITIES
• In-Transit Shipment Management: Monitor all in-transit international shipments end-to-end across every carrier (DHL,
FedEx, and international partners), proactively identifying and resolving carrier issues before they cause delays.
• Exception Resolution: Own the resolution of misroutes, held packages, failed pickups, and delivery failures, driving
each to resolution directly with the carrier.
• Customs Coordination: Coordinate closely with customs authorities and clearance partners to keep shipments moving
through borders without preventable holds, managing daily pre-alerts and delivery confirmations.
• Client & Partner Communication: Serve as the go-to point of contact for clients and partners, providing clear, proactive
updates from pickup through final delivery and setting accurate expectations ahead of any delay or hold.
• Visibility & Reporting: Maintain daily visibility across all international shipments in a single source of truth, and own
the daily International Report workflow with accurate, up-to-date data every morning.
• Operational Metrics: Track and report on key metrics — exceptions, delays, clearance times, and on-time delivery — to
surface trends and problem lanes, and provide feedback to improve reporting and tooling.
• Escalation Support: Serve as an escalation point for booking agents on time-sensitive or at-risk shipments, ensuring
nothing stalls without an owner.
QUALIFICATIONS
• Preferred background in logistics, operations, customer service, or a related field
• Strong organizational skills with the ability to prioritize and manage multiple time-sensitive tasks
• Detail-driven with a proactive, ownership-oriented approach to problem solving
• Excellent written and verbal communication skills
• Strong critical thinking and the ability to resolve complex cross-border logistics issues
• Professional and positive demeanor with a willingness to grow within the role
GROWTH OPPORTUNITY
This role is intentionally structured for growth. Based on demonstrated performance and international volume, the position
advances from International Specialist (day-to-day execution) to International Coordinator (greater ownership across
shipments, partners, and process) and ultimately International Supervisor (team leadership and full operational