Guest Service Assistant
All Accor
Guest Service Assistant
All Accor
Global hotel management, franchising, loyalty program
Ready to embark on a new journey? ibis Styles London Gatwick Airport is looking for outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again. We're building our team and need part-time Hotel Receptionists (officially known as a Guest Service Assistant) working 20 hours a week in return for a salary of up to £13.15 per hour plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.
We are looking for someone with hotel reception experience and we need people who are open, welcoming and who know what great customer service looks like - the kind of person you'd like to meet after a long day of travelling! You'll be checking guests in and out, answering questions and supporting them during your stay. A great telephone manner is essential and you'll need to be confident using a computer as you'll be doing some light admin also. As we're one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever's needed to ensure our guests have a great stay.
You'll be working at least 20 hours a week, which could including a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don't let it put you off applying if you have some restrictions we can work around. As the role can involve serving alcohol, we do require candidates to be 18 years of age or older.
ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so its a bustling and vibrant hotel. As Receptionist, you'll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon!
If this sounds like a role that's right up your street, we'd love to hear from you.
Ref: GAT-REC-030926
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Compensation: 12.71 to 13.15 (GBP) (HOURLY)
Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.
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