Head of Operations

At Talbot and AIG, we are reimagining the way we help customers to manage risk. Join us as our Head of Operations to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Talbot

Talbot operates within the Lloyd's Insurance Market through Syndicate 1183, Syndicate 2019, Syndicate 2478 and Syndicate 2479.   

Part of AIG since 2018, Talbot is committed to working with brokers and clients to deliver industry leading solutions. It is headquartered in London with offices in New York and Singapore with more than 350 employees.

With an expert team of highly skilled and experienced underwriters and a balanced, geographically diverse portfolio of business, Talbot has earned a reputation as an industry leading insurance and reinsurance specialist.

Talbot writes a diversified portfolio including Crisis Management, Energy, Financial Lines, Marine, Political Risk, Property, Transport and Terrorism.  Drawing on our deep industry expertise, Talbot develops tailored insurance solutions that address clients' evolving and often unique needs.

How you will create an impact

Responsibilities:

• Create and drive Operations’ strategy supporting Talbot’s strategy. Deliver agreed business targets, operational plans and change priorities in partnership with internal and external parties.
• Partner with business leaders to understand customer and operational needs and translate these into service, process and control requirements.
• Represent Talbot at various LMA forums.
• Design and embed the most effective operating model, utilising third parties where appropriate, ensuring cost efficiency and service standards are met.
• Own Outsource Service Provider (OSP) relationships: onboard new providers, manage and monitor performance, and exit services when required; ensure delivery aligns with operating standards, policies and controls.
• Support CFO in oversight of procurement and vendor management, and work with Global Sourcing & Procurement Services to ensure processes work effectively.

Governance and Controls

• Ensure all regulatory, legislative and operational standards and codes of practice are met, including Lloyd’s expectations and standards where applicable, with effective checks, balances, monitoring and controls.
• Ensure the operating model supports Lloyd’s oversight and reporting needs, including timely provision of operational MI and evidence for internal governance, audit activity and Lloyd’s/prudential reviews.
• Own and be accountable for operational risks, standards and policy implementation, ensuring mitigations and controls are in place.
• Continuously monitor, review and identify areas for improvement and processes to establish effective of controls.
• Support internal and external audit where necessary.

Management and Leadership

• Manage capacity, cost and resources to deliver service to budget in support of country and regional plans.
• Build, lead and develop an Operations team to continuously improve performance while maintaining agreed standards and controls.
• Identify training and coaching needs for direct reports, driving capability development and providing performance feedback in line with HR processes.
• Motivate, coach and develop future leaders through development plans, talent management and succession planning

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What you’ll need to succeed

• Detailed knowledge of operational excellence tools and techniques
• Extensive knowledge of underwriting processes such that the relationship between Operations, Underwriting, Claims and other functions is seamless. 
• Extensive experience in the insurance industry, specifically Lloyd’s/ London Market (re)insurance, with an excellent knowledge of the Lloyd’s Market, its regulatory requirements.
• In-depth experience in managing a Team
• Experience of devising, organizing and implementing large scale, complex projects, incorporating multiple work streams and multiple stakeholders
• Experience of strategic planning and working with the Executives to drive the Operations agenda across the business

• Ability to interpret market and macros trends, understand how this impacts on the business operations and identify strategies that will support the business competitiveness.
• Analytical skills and understanding to deliver focused growth and profitable business outcomes Leadership
• Ability to negotiate with major stakeholders, balancing execution requirements and business needs
• Ability to negotiate with major stakeholders, balancing execution requirements and business needs
• Ability to self-manage but awareness of when its necessary to involve senior managers on key issues
• Relationship building at all levels
• Broad and deep experience and sound leadership skills
• Excellent written and oral communication skills with all levels of staff

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

OP - OperationsTalbot Underwriting Services Ltd (TS1)