As a function of Datadog’s Go-to-Market (GTM) Enablement department, the Technical Solutions (TS) Enablement team assists with knowledge sharing, continuing education, training materials, and maintaining internal processes for our in-house product experts. Our GTM Enablement org works with a best-of-breed product that solves real problems for our customers. We assist with sharing technical and product expertise with the Technical Solutions team through demos, e-learning, live training, documentation, and ongoing support. 

• Join a diverse team of traditional and non-traditional backgrounds, working together to solve hard problems the right way

• You will be challenged but also get to immediately witness your contributions to Datadog on both a regional and global scale

We are looking for an Enablement Program Manager to help grow, empower, and maintain our Technical Solutions Global Technical Support organization by leading:

• Program/project development

• Knowledge and tools management

• Organizational effectiveness

• Global process optimization 

• Knowledge transmission

Support a world class Global Technical Support organization to operate at scale with a focus on improving the quality and speed of customer support efforts. All of this must be done by building an ecosystem of self-service solutions.

This position requires strong customer focus, excellent written and verbal communication, organization, and ability to work with geographically diverse cross functional groups. Managing multiple contexts, tasks, conversations, and projects at once is crucial.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Observe and improve training, tool, information, and processes for our Technical Solutions Global Technical Support team

• Collaborate with and gather feedback from support teams to deliver quality solutions to the organization

• Work with other subject matter experts such as Engineering, Growth Strategy, and Product Management to organize and communicate information that improves support team performance

• Help develop world class ramping and everboarding programs for all support team roles

• Create and maintain global processes to be implemented within the Global Technical Support team

• Maintain a high level of expertise by staying current in relevant technology, best practices, tools, and applications

Who You Are:

• 4 + years in a combination of technical learning and development, technical enablement, 

• OR 4+ years experience program managing using project management tools or best practices

• AND 2+ years Experience with support operations OR working to support Technical/Customer teams

• Develop and coordinate solutions with a variety of geographically distributed stakeholders 

• Well organized and ability to pivot quickly

• Ability to break down complex ideas into simple, easily digestible concepts

• Ability to solve both technical and non-technical problems independently and deliver solutions to others

• A passion for teaching and the innate ability to turn confusion and frustration into “aha” moments

Bonus Points:

We realize you may not have all of these skills and that’s OK, we are realistic and understand we may have to trade on some of these in favor of other qualifications you bring.

• Experience presenting program effectiveness 

• Previous experience of delivering content virtually or in-person to large audiences

• Experience with curriculum creation 

• Working knowledge and understanding of cloud computing and SaaS

• Previous Datadog customer or employee

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on individual performance

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

• Continuous professional development, product training, and career pathing

• Intradepartmental mentor and buddy program for in-house networking

• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)

• Access to Inclusion Talks, our Internal panel discussions

• Free, global Spring Health benefits for employees and dependents age 6+

• Competitive global benefits

• Giving programs

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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