Dual Services Officer Multi site Relief
ABM UK
Dual Services Officer Multi site Relief
ABM UK
Cleans and maintains UK workplaces and airports
ABM UK · Whitley Bay, United Kingdom · Other · Posted 2026-11-06
Workplace: on_site
Department: B&I - North & West & East England/West & East Midlands
LOCATION: NE26 1DG
HOURS: Variable shifts, 5 days from 7 on Rota
PAY RATE: Competitive
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ROLE OVERVIEW AND PURPOSE
Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.
KEY RESPONSIBILITIES
Carry out daily cleaning within the Centre following PPM Schedules are delivered to maintain a clean and safe environment for all visitors
Ensure efficient recycling and waste management is carried out
Maintain welfare facilities in good condition
Liaise with all colleagues to ensure the smooth and efficient running of the Centre
Cleaning car parks, manually brushing edges, along with emptying and replacing bin liners.
To carry out a daily inspection of site streets, car parks, service roads/areas and public access areas back of house
Ensure all Health & Safety checks are carried out as requested by Facilities Manager & Centre Manager
In conjunction with Facilities Manager & Centre Manager communicate and deliver Health and Safety, practices, and regulations to company/centre specifications
To prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that no unauthorised personnel enter restricted areas therefore creating a safe and comfortable working environment for employees and visitors
Accurately reporting all incidents & accidents, writing reports of daily activities and irregularities, such as property damage, presence of unauthorised persons, requests for assistance or unusual occurrences and attending Court or Tribunal to give evidence
Viewing and downloading recorded footage and maintaining effective multiple information feeds simultaneously, namely CCTV footage, Bodycams and the radio system
Dealing appropriately and with courtesy individuals who to act in an anti-social manner, who are or appear to be under the influence of alcohol or drugs and escorting individuals from the Centre/site
Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance, and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site
Ensure all contractors have a valid permit to work, before commencing any works
Reception duties, including answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors’ book
Testing the fire alarm systems including the setting and disengaging of the alarm panel, and the activation of the call points, dealing promptly with alarm activations
Deal with any spillages or litter within the mall and common areas
To take responsibility for your own and others health and safety, to carry out your role safely and to health, safety and security legislation and guidelines
To undertake other miscellaneous duties relating to general services within the Centre, as requested by the management team
Excellent customer service
Great communication skills
Professional approach with sound judgement and integrity
Remain calm under pressure
Work well with others
Flexible to cover holidays and sick leave
Ability to follow instructions
QUALIFICATIONS
SIA Door Supervisor Licence
CCTV Licence
We’re proud to offer a great range of benefits including:
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
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About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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ABM UK cleans, maintains and secures buildings across the UK and Ireland, including offices, hospitals, data centers, airports and rail stations. Its accessible travel teams guide disabled passengers through airports, while its bus services move passengers and crews around transport hubs. Clients pay under service contracts for on-site operations and engineering work on heating, cooling, electrical systems and electric vehicle chargers. Sensors help teams track building conditions, and the ABM Connect platform combines operating data with service reports for clients. Its UK business dates to 1987 and is headquartered at London Heathrow Airport in Hounslow, as part of US-based ABM Industries.
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