Host/ess

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Dellshire Resort
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Host/Hostess is the first point of contact for our guests, creating a welcoming and elevated first impression that reflects the luxury and family-adventure spirit of Dellshire Resort. This position is responsible for greeting guests warmly, managing reservations and seating flow efficiently, and ensuring that every guest begins their dining experience with exceptional hospitality and attention to detail.

Why You’ll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You’ll Do

• Greet guests with enthusiasm and professionalism upon arrival.
• Manage reservations, waitlists, and table assignments to optimize dining room flow.
• Escort guests to tables and present menus, introducing server as appropriate.
• Communicate estimated wait times and ensure accurate guest updates.
• Answer phone calls, take reservations, and provide accurate information about the restaurant and resort.
• Assist in maintaining cleanliness and organization of the host stand, entrance, and lobby area.
• Coordinate with servers, server assistants, and management to ensure efficient guest seating and turnover.
• Support team members during peak service by resetting tables and assisting as needed.
• Maintain a composed, gracious demeanor in high-volume settings.
• Uphold Dellshire Resort’s standards of service, presentation, and guest engagement at all times.

What are we looking for?

Who You Are

• Previous experience as a host/hostess or in a guest service role preferred.
• Strong interpersonal and communication skills with a naturally friendly and professional presence.
• Ability to multitask and stay calm under pressure in a fast-paced environment.
• Basic computer and POS knowledge preferred (OpenTable or similar system experience a plus).
• Must be 16 years of age or older.
• Flexible availability, including evenings, weekends, and holidays.

Join us in creating something extraordinary.
Apply today to bring your passion for hospitality to Dellshire Resort—where everyone tells a story, and every story begins with you.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.