Experience Program Manager

Overview

At Porter, we blend our expertise in interior design and hospitality to create spaces and experiences that add joy and purpose to everyday life. We offer design and procurement services to businesses, and also design and operate a growing list of our own hospitality businesses. At the heart of our business is our flagship location in downtown Seattle, The Shop: an all-day café where we host events, offer space for meetings and private gatherings, and sell a curated selection of sundries, gifts and home goods. The Shop is where we connect with our community and actively refine what it looks like to take care of our guests, from the design of inspiring, inclusive spaces to the experiences we create within them.

We take great pride in our work, not only because of the output, but because of the way we do it: with radical hospitality. At its core, radical hospitality means approaching our work through the lens of how we make people feel, including our guests, our team, and ourselves. It's what we want to be remembered for, and operates as a guidepost for everything we do.

Position Summary

We're seeking an Experience Program Manager to design and deliver Porter's cultural and community experience program, along with Workplace Experience Management across all locations. This role will stand up Experience Management as a standalone, revenue-generating product line — building experience as a product, including direct-to-end-user services — and will report directly to the Managing Director.

The ideal candidate has a builder mentality: energized by starting a new function from scratch and writing the playbook as they go.

Essential Responsibilities:

• Own community programming at the asset and end user level Set the community engagement strategy portfolio-wide, while adapting programming to fit each asset's tenant mix and needs.
• Build and run Porter produced events as a product Treat events as a revenue-generating line: develop repeatable formats, manage vendors, and track performance to improve results over time.
• Own workplace experience management Define and deliver day-to-day service standards that shape how tenants experience Porter spaces.
• Develop and manage activation partnerships Source and manage brand and vendor partnerships that activate Porter spaces, from deal terms through on-site execution.
• Develop and manage "perks" partnerships  Build and maintain a portfolio-wide perks program with retail and lifestyle partners that adds value for end users.
• Build a partner network for VIP and concierge experiences across the portfolio Establish a vetted vendor network to deliver premium, on-demand experiences for VIP tenants.
• Manage a team of activation and sales personnel Hire, lead, and set performance standards for the team executing activations and driving partnership revenue.
• Program PnL accountability Own the budget and revenue targets for Experience Management, reporting financial performance directly to the Managing Director.

Education/Experience

• 8-10+ years in hospitality, private club management, or experience/brand program management
• Private club background strongly preferred
• Track record building or scaling a service line with real P&L accountability, not just an internal function
• Experience building experiences for corporate clients or end users
• Direct experience managing community, events, or cultural programming teams
• Experience running a client facing service offering with defined pricing and delivery standards
• Experience managing embedded, on site teams across multiple locations
• Comfortable owning a budget and reporting performance to executive leadership

Knowledge/Skills/Abilities:

• Commercially minded: you understand demand generation, pricing, and how experience work converts to revenue
• A cross functional operator who works fluidly with Operations, Marketing, and Finance without needing tight hand holding
• A builder: comfortable standing up a new function and writing the playbook as you go
• Client facing and credible in front of corporate clients and end users, not just internal stakeholders

Nice to Have:

• Existing network of local partnership operators (restaurants, fitness, wellness) usable for the partnerships toolkit
• Prior experience in a matrixed org structure, comfortable with dotted line relationships
• Experience selling into commercial real estate owners or tenant/occupier accounts
• Familiarity with commercial real estate lease/asset management context

Employee Benefits:

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• 401k + Employer Match
• Paid Parental Leave
• Wellness App with reimbursement of up to $500/year
• Profit Sharing

Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise.  Nature of work may require time spent out of the office; reliable transportation required.  Periodically works outside and may work around moving objects, dust, and dirt. 

If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting!

Compensation Range: 110000 - 130000 USD