Front Office Manager

Job Description

Your Role in the Story 

As the Front Office Manager at LUURA, you shape the first and last impression of every stay. You lead front office operations for our hotel, making sure every arrival feels personal, every stay runs seamlessly, and every departure leaves guests looking forward to their return. You lead, coach and develop the front office team and work closely with Reservations, Housekeeping, Concierge, Sales, Revenue and F&B to elevate guest satisfaction and revenue performance. 

It’s a hands-on leadership role for someone who combines operational expertise with genuine warmth, and who can lead multiple teams while keeping one consistent LUURA standard of service. 

Key Responsibilities 

• Lead and develop the Front Office team, creating a culture of warmth, professionalism, and genuine hospitality. 
• Ensure every guest arrival, stay, and departure feels personal, seamless, and memorable. 
• Inspire the team to anticipate guest needs and deliver thoughtful, personalized service at every touchpoint. 
• Build strong relationships with VIP and returning guests, ensuring preferences and special requests are recognized and acted upon. 
• Work closely with Housekeeping, F&B, Spa, Reservations, and Revenue to deliver one connected guest journey. 
• Drive excellence across Front Office operations, ensuring service standards, procedures, and guest communication are consistently upheld. 
• Take ownership of guest feedback and service recovery, turning challenges into opportunities to build loyalty and trust. 
• Coach, mentor, and support team members through regular feedback, training, and development. 
• Lead workforce planning, scheduling, and daily operations to ensure the team performs effectively during all business levels. 
• Champion all Front Office systems and tools, ensuring data accuracy, efficient processes, and continuous team knowledge. 
• Encourage natural upselling and revenue opportunities through authentic guest recommendations and product knowledge. 
• Monitor guest satisfaction, online reviews, and operational results, implementing improvements where needed. 
• Set the standard for professionalism, appearance, communication, and teamwork across the department. 
• Contribute to the evolution of the guest experience by bringing new ideas, challenging the status quo, and continuously seeking ways to elevate the LUURA experience. 
• Act as an ambassador of LUURA's culture, values, and service philosophy, inspiring others to do the same. 

Qualifications

We are looking for.. 

someone who combines operational excellence with genuine hospitality. A leader who is hands-on, commercially aware, people-focused, and passionate about creating memorable guest experiences in a luxury boutique environment. 

• Previous experience leading Front Office operations within a luxury hotel, resort, boutique hotel, or lifestyle hospitality brand (at least for 5 years); with great references. 
• A natural people leader who inspires teams, develops talent, and creates a culture of collaboration, accountability, and excellence. 
• Strong understanding of guest experience, front office operations, reservations, revenue fundamentals, and service delivery. 
• Confident/knowledge using hotel systems and technology, with the ability to drive efficiency through data, processes, and smart decision-making. 
• Emotionally intelligent and highly adaptable, able to build authentic relationships with guests, colleagues, and stakeholders. 
• Commercially minded, with an understanding of how exceptional service contributes to guest loyalty, revenue, and business performance; experienced on how to upsell in a demanding environment.  
• A strong problem-solver who takes ownership, makes sound decisions, and turns challenges into opportunities. 
• Passionate about luxury hospitality, detail-oriented, and driven to continuously elevate the guest experience. 
• Pre-opening experience is an advantage. 
• Excellent communication skills in English; additional languages are a plus. 
• Eligible to work within the European Union. 

The Person 

• Leads with empathy, authenticity, and confidence. 
• Builds trust and strong relationships across all departments. 
• Thinks strategically while remaining hands-on and operational. 
• Challenges the status quo and brings fresh ideas to improve the guest and team experience. 
• Creates an environment where people feel welcome, valued, and motivated to perform at their best. 
• Acts as an ambassador of the LUURA brand, culture, and values every day. 

Additional Information

Perks You’ll Love

• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters — from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In?

Bring your energy, your ideas and your true self, and become part of LUURA’s next chapter

📍 Apply now and start your journey with LUURA.