Holland America Line

Operates cruise ships to global destinations

Executive Housekeeper

Food Service & HospitalityUpdated on Nov 14

Full-timeNew York, NY, USANo salary listed

About the Job

Requirements

A preferred college or university degree in hospitality management, business administration, or a related field; international equivalent qualifications suffice.
At least 3 years of experience in a department-head capacity in the hospitality industry, with progressive growth in responsibility.
Preferred 3 years of shipboard experience in Housekeeping Services.
Preferred 1 year of experience overseeing a commercial laundry operation in a hospitality environment.
Ability to work well and communicate effectively with shipboard and corporate personnel.
Ability to multitask and handle constantly changing priorities.
Demonstrated leadership, training, and organizational skills.
Extensive knowledge of public health and sanitation protocols.
Working knowledge of computers and ability to navigate software programs such as Excel, Word, and PowerPoint.

Responsibilities

Manage the assigned ship’s onboard Housekeeping operation and overall cleanliness and hotel condition across designated front- and back-of-house areas.
Achieve guest satisfaction metrics by meeting or exceeding corporate targets.
Set and achieve measurable goals for Housekeeping team-member engagement, well-being, development, and satisfaction.
Manage Housekeeping finances to maximize guest and team-member satisfaction while working within established cost budgets.
Ensure the department meets established Housekeeping revenue targets.
Facilitate training across Housekeeping areas according to corporate standards and ensure training implementation and records are maintained.
Maintain guest staterooms and suites in good condition in accordance with company standards and directives.
Maintain assigned front- and back-of-house areas in good condition in coordination with other departments.
Maintain Main Laundry and Self-Service Launderette areas in good operating condition according to company standards and directives.
Oversee Tailor Shop productivity and service to ensure quality and controls meet company standards and budgets.
Manage baggage operations during embarkation and disembarkation.
Maintain team-member areas in good condition and provide related service.
Ensure compliance with Public Health regulations and guide and monitor the department in meeting sanitation standards.
Chair daily Housekeeping meetings and disseminate information.
Handle guest issues and service-recovery efforts professionally.
Maintain Housekeeping departmental equipment and supply assets.
Monitor overtime, approve it as needed, and provide labor justifications.
Provide guidance, coaching, and discipline to team members as needed.
Provide input on Housekeeping capital equipment requirements.
Approve weekly Housekeeping, Laundry, and Tailor Shop general-supply requisitions.
Approve Tailor Shop issue and uniform production.
Prepare Tailor Shop 30-day purchase (“X” report) and 60-day purchase (“L” report) requisitions.
Complete corporate Housekeeping reporting requirements, including Laundry, equipment, and linen inventory reports.
Prepare a handover report for the embarking Executive Housekeeper according to corporate guidelines and provide it upon embarkation.
Conduct weekly walks of team-member cabins with the Captain and Hotel General Manager.
Conduct weekly walks of public-room areas and guest staterooms with the Hotel General Manager.
Represent the Housekeeping department at meetings requiring attendance.
Conduct or approve monthly evaluations of Housekeeping department management and direct reports.
Approve monthly evaluations of Housekeeping team members.
Complete special projects or assignments presented by the Hotel General Manager or Corporate Housekeeping.
Maintain productive working relationships with staff, peers, managers, and officers.
Follow health and safety procedures, training, and requirements.
Comply with company waste-separation and environmental-compliance policies.
Train departmental team members regularly on food-waste separation and environmental compliance in accordance with Global HESS policies.
Promote use of Navigator App experience tools to improve onboard revenue and guest satisfaction.
Model professionalism, ethics, responsibility, integrity, ownership, engagement, and personal presentation.

Responsible for their assigned ship’s onboard Housekeeping Operation in addition to overall cleanliness and hotel condition to include both front and back of house areas, as designated.

Responsible for consistently achieving guest satisfaction metrics by meeting or exceeding corporate established targets.
Responsible for Housekeeping team member satisfaction, setting and achieving measurable goals related to team member engagement, well-being and development.
Effective financial management of the Housekeeping Department, which includes maximizing guest and team member satisfaction whilst working within established cost budgets.
Ensures department meets any Housekeeping specific revenue targets as established.
Facilitate training for all Housekeeping areas, as per Corporate Housekeeping and ensures implementation, training and records are kept.
Ensure guest staterooms and suites are maintained in good condition, to meet HAL standards and directives.
Ensure all Housekeeping-assigned front and back of house are maintained in good condition, in conjunction with other departments.
Ensure all Laundry areas (Main Laundry & Self-Service Launderettes) are maintained, in good operating condition, per HAL standards and directives.
Oversee Tailor shop productivity and service, to ensure quality and controls meet HAL standards and directives with set budgets.
Overall responsible for effective baggage operations upon embarkation and disembarkation.
Ensure all team member areas are maintained in good condition and provide related service.
Ensure compliance with Public Health regulations and provide guidance and monitoring towards meeting these sanitary standards.
Chair and disseminate information during daily Housekeeping meetings.
Ensure all guest issues and service recovery efforts are handled in a professional manner.
Maintain Housekeeping departmental tangible assets (equipment, supplies).
Monitor overtime and approve as needed and provide labor justifications.
Provide guidance, coaching and discipline as needed.
Provide input as related to Housekeeping capital equipment requirements.
Approve weekly Housekeeping, Laundry and Tailor Shop general supplies requisition.
Approve tailor shop issue and uniforms production.
Provide Tailor Shop 30-day purchase (“X” report) and 60-day purchase (“L” report) requisitions.
Responsible for all reporting requirements as designated by Corporate Housekeeping, including but not limited to Laundry, Equipment, Linen Inventory, etc.
Prepare Handover Report for embarking Executive Housekeeper as per corporate guidelines and provide upon embarkation.
Conduct weekly walks of Team Member Cabins with Captain and Hotel General Manager
Conduct weekly walks of Public Room Areas and Guest Staterooms with Hotel General Manager.
Represent the Housekeeping department in all meeting in which attendance is required.
Conduct and / or approve monthly evaluations of all Housekeeping department management and direct reports.
Approve monthly evaluations of all Housekeeping team members.
Responsible and accountable for special projects or assignments presented by the Hotel General Manager.
Responsible and accountable for special projects or assignments presented by Corporate Housekeeping.
Maintain effective and productive working relationships with staff, peers, managers and officers.
Follow and adhere to all health and safety procedures, training and requirements.
Comply with company policy regarding waste separation and environmental compliance
Conduct regular training with all departmental team members on food waste separation and environmental compliance as per Global HESS policies
Champions the use of the Navigator App experience tools to drive greater onboard revenue and guest satisfaction performance
Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement and personal presentation

Preferred College or University degree in hospitality management, business administration or related field preferred. International equivalent suffices.
Minimum 3 years in a department head capacity in the hospitality industry showing progressive growth in responsibility.
Preferred 3 years of shipboard experience within the Housekeeping Services environment.
Preferred 1 year of experience overseeing a commercial laundry operation within a hospitality environment.
Able to work well and communicate effectively with both shipboard and corporate personnel.
Ability to multi-task and handle constantly changing priorities.
Leadership, training and organizational skills demonstrated through experience.
Extensive knowledge of public health and sanitation protocols.
Working knowledge of computers and the ability to navigate within a variety of software programs such as Excel, Word and PowerPoint.

About the Company

Holland America Line

Operates cruise ships to global destinations

Holland America Line operates a fleet of 11 ships that offer cruise vacations to destinations around the world. Its main product is a variety of guided cruises, with itineraries ranging from popular Caribbean and European trips to exotic routes in Alaska, South America, the Panama Canal, Australia, Asia, and unique voyages to places like the Amazon and Antarctica. The cruises work by combining planned routes, on-board services, and shore excursions; guests enjoy meals, entertainment, and activities while traveling to multiple ports. The company differentiates itself with a long history (over 150 years), a focus on “modern classic” ships, and a wide mix of traditional itineraries plus extended Grand Voyages and special itineraries that emphasize destination immersion and comfort. Its goal is to deliver excellence by creating once-in-a-lifetime experiences for guests, supported by a strong employee program, travel perks, health plans, and professional training for staff.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 1873

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