IT Communications Specialist

Job Description

The IT Communication Specialist is responsible for developing and coordinating communication across the IT organization, ensuring that IT priorities, initiatives, changes, achievements, and key messages are communicated clearly, consistently, and effectively. Working within the CIO Office, the role acts as a bridge between IT teams, leadership, and business stakeholders, transforming complex or technical information into communication that is accessible, engaging, and relevant to the target audience. The role contributes directly to employee engagement, change adoption, IT visibility, and a stronger One IT culture.

Responsibilities:

IT Communication Strategy & Planning

• Develop and maintain the IT communication plan aligned with CIO and IT priorities.
• Coordinate communication calendars, campaigns, recurring communications, and key IT events.
• Ensure consistency of messaging, tone, branding, and communication standards across IT.
• Identify the appropriate communication channel, audience, timing, and format for different messages.

Content Creation

• Translate complex IT topics into clear, concise, business-friendly communication.
• Create content for newsletters, announcements, presentations, intranet pages, Teams posts, executive communications, campaigns, and leadership updates.
• Prepare communication materials supporting major IT programs, transformations, organizational changes, cybersecurity initiatives, and technology rollouts.
• Develop engaging visual storytelling, infographics, presentations, and communication assets.

Executive & Leadership Communication

• Support the CIO and IT leadership team in preparing presentations, key messages, talking points, speeches, and internal communications.
• Help structure management messages around IT strategy, transformation, performance, achievements, and priorities.
• Support preparation of town halls, management meetings, kick-offs, offsites, and other IT events.

Change & Adoption Communication

• Develop communication plans supporting technology and process changes.
• Work with project teams to explain what is changing, why it matters, when it will happen, and what employees need to do.
• Support user awareness, engagement, and adoption of new tools, processes, and services.
• Adapt communication according to different stakeholder groups and levels of technical knowledge.

IT Community & Engagement

• Contribute to building a strong IT identity and community.
• Promote IT achievements, success stories, innovations, teams, and people.
• Develop initiatives that encourage collaboration and knowledge sharing across IT.
• Support recognition initiatives and employee engagement activities.

Communication Governance

• Establish templates, standards, and good practices for IT communication.
• Maintain communication repositories and reusable materials.
• Coordinate with Corporate Communication, HR, Cybersecurity, PMO, Quality, and other relevant functions.
• Ensure sensitive or confidential information is handled appropriately.

Measurement & Continuous Improvement

• Track communication effectiveness through engagement metrics, feedback, surveys, attendance, and adoption indicators.
• Identify opportunities to improve communication channels and formats.
• Use data and feedback to continuously improve the IT communication approach.

Qualifications

Education & Experience

• Bachelor's or Master's degree in Communication, Marketing, Journalism, Business, IT, Digital Communication, or a related field.
• Ideally 3–5+ years of experience in internal communication, corporate communication, change communication, or technology communication.
• Previous experience working within an IT, technology, digital transformation, or complex international organization is strongly preferred.
• Experience communicating technology-related topics to both technical and non-technical audiences.
• General IT experience alone is not sufficient. The person should have demonstrable communication experience.

Required Skills

• Excellent written and verbal communication skills in English. French would be an asset.
• Strong storytelling and message-structuring capabilities.
• Ability to simplify complex technical topics without losing the essential message.
• Strong PowerPoint skills and a good sense of visual communication.
• Experience creating professional presentations, newsletters, campaigns, and digital content.
• Understanding of IT organizations, technology projects, transformation, and change management.
• Strong stakeholder-management skills and confidence interacting with senior management.
• Ability to work with multiple teams and manage several communication activities simultaneously.
• High attention to detail and editorial quality.
• Proactive, creative, structured, and comfortable working with limited supervision.

Nice to Have

• Experience with tools such as Microsoft 365, Teams, SharePoint, PowerPoint, Adobe tools, or similar content-creation platforms.
• Experience with employee engagement or change-management methodologies.
• Basic understanding of project management.
• Experience organizing town halls, workshops, leadership events, or internal campaigns.
• Experience working in an international / multicultural environment.
• Familiarity with AI-assisted communication and content-generation tools.

Key Competencies

• I would particularly look for:
• Communication judgment — knows not only how to write, but what to communicate, to whom, when and through which channel.
• Technology curiosity — does not need to be an engineer, but should be comfortable discussing topics such as cloud, infrastructure, cybersecurity, applications, AI, IT transformation, etc.
• Executive presence — comfortable challenging and advising senior stakeholders when a message is unclear or ineffective.
• Storytelling — can turn a technical project update into something people actually understand and want to read.
• Autonomy — can take a rough idea such as “we need to communicate this IT transformation” and turn it into a communication approach, content, visuals, and delivery plan.
• Stakeholder orientation — understands that communication is not simply producing PowerPoint slides; the objective is clarity, engagement and adoption.

Additional Information

Benefits:

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and training to sustain your growth
• Medical insurance
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings