12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!

Summary:

We are looking for an Implementation Manager to join our growing CX team. The ideal candidate is a proactive, solution-oriented professional with experience managing complex software implementations for mid-market to light enterprise clients. This is an individual contributor role and does not include people management responsibilities. This role is perfect for someone who thrives in high-touch, high-value customer environments, can manage diverse personalities, and is motivated by driving successful, long-term adoption of a mission-critical platform.

This is a 100% remote U.S. opportunity.

Your Role:

Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
Motivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness.
Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels.
Collaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey.
Gather feedback, identify risks, and proactively address blockers to protect timelines and outcomes.
Prepare to take ownership of Alpha or strategic accounts after demonstrating strong mastery of the platform and process.
Continually surprise and delight customers with a can-do mindset and a customer-first approach.

Your Experience:

3–5 years of experience in SaaS onboarding, implementation, or project management (platform experience preferred over point solutions).
Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients.
Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems.
Strong communication skills across all channels (Zoom, Slack, Salesforce, etc.) and with various seniority levels.
Demonstrated ability to manage complex personalities and drive accountability without direct authority.
High emotional intelligence, professional resilience, and a go-getter mindset.
Exceptional organizational and project management skills with the ability to set goals, manage deadlines, and work with minimal direction.
Experience working autonomously in a remote environment.

Bonus Skills:

Platform implementation experience (ERP, HCM, CRM—e.g., NetSuite, Workday, etc.)
Change management or stakeholder communication frameworks
Technical familiarity (APIs, SSO, integrations, basic configuration)
Advanced Excel or project planning tools (Asana, Jira, Smartsheet)

Team Values:

Communication: Ask questions, offer clarity, operate with transparency and empathy
Collaboration: Work cross-functionally to find the best path forward
Continuous Improvement: Seek growth in both process and product

Annual compensation range: Up to $75,000 – $80,000
(Up to $85,000 for candidates with demonstrated Alpha/strategic implementation leadership experience)

The annual compensation range for this position is listed above. This salary range is an estimate, and the actual salary may vary based on company compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location.

In addition to the range below, US employees are eligible for equity. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), and paid time off.

Benefits & Perks:

Competitive salary
Generous PTO policy
Full benefits, including 401(k)
Regular team happy hours and activities
Remote work flexibility

12twenty is an enterprise level talent acquisition platform connecting the world’s largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twenty’s unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey!

12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!

Check out a video from a recent user conference: https://vimeo.com/1205520510

About the company

12Twenty provides a SaaS platform for higher education career services that connects university career centers, students, and employers. The system helps universities manage student data, internships, job postings, and career fairs, while tracking employment outcomes with analytics; students can search for jobs and develop their careers, and employers can manage recruitment through a shared portal. It stands out by combining enrollment data, career services, and employer engagement in one platform with pricing scaled to institution size. Its goal is to make career services more efficient and data-driven by creating a marketplace that connects students with employers and streamlines recruitment and placement.

Company Size

51-200

Company Stage

Series A

Total Funding

$1.2M

Headquarters

Santa Monica, California

Founded

2010

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Simplify's Take

What believers are saying

12twenty's August 2026 blog shows active product shipping across career fairs and Email Studio.
Inc.'s 2026 Best Workplaces list supports hiring and retention.
Early-career AI-skills demand in 12twenty's 2026 report drives urgent university and employer buying.

What critics are saying

Handshake's network effects and Symplicity's workflow dominance squeeze 12twenty's expansion.
Prentus and LoopCV target outcome engines that 12twenty still lacks.
If schools adopt cheaper point solutions, 12twenty becomes a niche reporting vendor.

What makes 12twenty unique

12twenty owns MBA and law outcome data, not just job postings.
Its Career Cloud, Hiring Cloud, and Alumni Cloud span recruiting and reporting.
The 2026 Jobs Report uses over 3 million outcomes, strengthening benchmarking credibility.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Remote Work Options
Company Social Events

Company News

Recruiting Headlines

Jun 2nd, 2026

Early career hiring platform 12twenty named to Inc.'s 2026 Best Workplaces list.

Early career hiring platform 12twenty named to Inc.'s 2026 Best Workplaces list. Annual list recognizes the businesses that set the standard for workplace success and awards excellence in company culture Santa, Monica, CA June 2, 2026 - 12twenty is proud to announce it has been named to Inc.'s 2026 Best Workplaces list and recognized in the Software industry category. The list, which can be found at Inc.com,honors American companies that have built exceptional workplaces and vibrant cultures that support their teams and businesses, whether in-person, remote, or hybrid. The award is the result of comprehensive measurement and evaluation of hundreds of applicants. The process involved a detailed employee survey conducted by Quantum Workplace, covering critical elements such as management effectiveness, perks, professional development, and overall company culture. Each company's benefits were also audited to determine the overall score. 12twenty is honored to be included among the 507 companies recognized this year. "Being recognized by Inc. as one of the top 500 best companies to work for is a reflection of who we are at our core, a team that genuinely cares. We've always believed that trusted hiring starts with trusted people, and the culture we've built here is proof of that. We're better now than we've ever been, and we're just getting started," said Kenny Berlin, 12twenty CEO. 12twenty is the trusted early career AI hiring platform connecting employers with verified talent across more than 4,000 of the world's leading university and alumni networks "This year's Best Workplaces list goes beyond great company culture-it highlights companies making meaningful and sustained investment in their employees," says Bonny Ghosh, editorial director at Inc. "Even in a labor market that favors employers, these companies understand that an intentional and authentic commitment to their teams drives stronger employee retention, engagement, and ultimately, a stronger business overall." To view the full list of winners, visit Inc.com. About 12twenty 12twenty leverages deep data to empower early-career professionals, universities, and employers to effortlessly make right-fit employment connections while fiercely protecting their privacy. Our AI platform empowers students and alumni to advance their careers, helps universities better serve their scholars, and makes it easy for employers to connect with the best-qualified and most-diverse talent on the market. Graduates want the right offer for the right job, but need reliable information to take confident action in their job search. Universities want their students and alumni to be prepared for their professional lives, but career centers struggle to productively harness data and manage employer and student engagement. Employers want to hire and retain ideal candidates, but need the proper tools to recruit them efficiently and competitively. 12twenty solves these problems with a modern, data-powered platform that makes early-career hiring better for everyone. For more information, visit www.12twenty.com. About Inc. Inc. is the leading media brand and playbook for entrepreneurs and business. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit www.inc.com. About Quantum Workplace Quantum Workplace, based in Omaha, Nebraska, is an HR technology company that serves organizations through employee-engagement surveys, action-planning tools, exit surveys, peer-to-peer recognition, performance evaluations, goal tracking, and leadership assessment. For more information, visit QuantumWorkplace.com.

12twenty

Implementation Manager

About the job