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All Accor

Global hotel management, franchising, loyalty program

Food and Beverage Attendant

Dining, Bar & Counter ServiceUpdated on Nov 11
Full-timeMakassar, Makassar City, South Sulawesi, IndonesiaNo salary listedIn-person

About the Job

Requirements

  • Proven experience in a waiter, server, or similar food service role in a professional dining environment is preferred.
  • Exceptional customer service skills and a genuine passion for hospitality and creating positive guest interactions are required.
  • Strong organizational abilities and the capacity to manage multiple tables and prioritize tasks efficiently in a fast-paced setting are required.
  • The ability to work collaboratively with diverse team members, support colleagues, and contribute to a positive workplace culture is required.
  • The role requires standing for extended periods, moving quickly, and carrying items safely throughout the shift.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays, is required.

Responsibilities

  • Greet guests warmly and enthusiastically, seat them promptly, and provide menus with detailed recommendations.
  • Take accurate food and beverage orders and clearly communicate special requests and dietary requirements to the kitchen and bar teams.
  • Deliver orders efficiently and professionally, remain aware of table needs, and proactively offer assistance.
  • Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience.
  • Clear tables promptly and reset them to service standards, maintaining an organized and clean dining area.
  • Process payments accurately using the point-of-sale system, handling cash and card transactions with integrity and attention to detail.
  • Collaborate with kitchen, bar, and housekeeping staff to ensure smooth operations and service delivery.
  • Anticipate guest needs, address concerns empathetically, and find solutions to issues that arise.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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