Administrative & Executive AssistanceReception & Front Desk
About the job
Requirements
Previous customer service, hospitality, front desk, or related experience is preferred.
Strong interpersonal, verbal, and written communication skills, with a professional phone manner.
Basic computer proficiency and ability to learn point-of-sale, reservation, and scheduling systems.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
Ability to remain professional, composed, and customer-focused in a fast-paced environment.
Ability to work independently and collaboratively as part of a team.
Must be available to work evenings, weekends, holidays, and special events as needed.
Must be able to work onsite at the USTA Billie Jean King National Tennis Center.
Must be available to work a part-time schedule of up to 28 hours per week.
Responsibilities
Warmly greet visitors, assist with check-ins, and connect guests to court times, lessons, and program offerings.
Manage point-of-sale transactions and court reservations efficiently in the booking system.
Enforce facility policies and safety standards for court access, bookings, and site usage.
Assist the Programs department with community outreach, site visits, and website course listings.
Work with the Programs department to ensure all classes are uploaded to the NTC website in a timely manner.
Answer customer inquiries by phone and in person regarding pricing, schedules, and event details.
Monitor court usage, operate lighting control panels, and maintain accurate patron profiles.
Support special events and key operations, including US Open assignments directed by the ITC Manager of Operations and Senior Business Manager.
Desired Qualifications
Bilingual skills are a plus but are not required.
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
The Role
As a Front Desk Representative, you will be the welcoming face of the USTA Billie Jean King, National Tennis Center, ensuring a positive experience for all players, students, and guests visiting our facility.
Warmly greet visitors, assist with check-ins, and connect guests to court times, lessons, and program offerings.
Manage point-of-sale transactions and court reservations efficiently in our booking system.
Enforce facility policies and safety standards for court access, bookings, and site usage.
Assist with the Programs department on community outreach, site visits, and website course listings.
Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner.
Answer customer inquiries via phone and in person regarding pricing, schedules, and event details.
Monitor court usage, operate lighting control panels, and maintain accurate patron profiles.
Support special events and key operations, including US Open assignments directed by the ITC Manager of Operations and Sr. Business Manager.
Who You Are
Previous customer service, hospitality, front desk, or related experience preferred.
Strong interpersonal, verbal, and written communication skills, with a professional phone manner.
Basic computer proficiency and ability to learn point-of-sale, reservation, and scheduling systems.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
Ability to remain professional, composed, and customer-focused in a fast-paced environment.
Ability to work independently and collaboratively as part of a team.
Bilingual skills are a plus, but not required.
Must be available to work evenings, weekends, holidays, and special events as needed.
Must be able to work onsite at the USTA Billie Jean King National Tennis Center.
Must be available to work a part-time schedule of up to 28 hours per week.
What We Offer
This is an hourly position with an expected pay rate of $18.50 per hour.
Plan for your future financially and professionally: 401(k) plan with employer matching of up to 6.5%, eligible after completing 1,000 hours of work within a 12-month period.
Come one, come all
We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.