Innovetive Petcare

Operational support for veterinary practices

Veterinary Client Service Representative

Veterinary ProfessionalsPosted on Nov 11

Full-timeHuntington, NY, USA$19 /hrIn-person

About the Job

Requirements

Excellent verbal and written communication skills for sensitive client interactions.
Strong multitasking, organizational, and problem-solving abilities.
Exceptional attention to detail when handling medical records, patient information, and financial transactions.
Ability to remain calm, compassionate, and professional during emergencies and emotionally challenging situations.
Confidence navigating multiple computer systems, including veterinary practice management software.
Willingness to support the entire hospital team.
Ability to sit, stand, walk, bend, and move throughout the workday.
Ability to lift or assist with items weighing up to 50 pounds, using additional assistance or appropriate equipment when needed.
Ability to assist with patient transport when appropriate and under the direction of the medical team.
Ability to work around animals of various sizes and temperaments and in an environment where animal dander, fur, saliva, urine, feces, blood, disinfectants, and medical odors may be present.
Ability to maintain professionalism and attention to detail despite frequent interruptions and changing priorities.

Responsibilities

Welcome clients and patients with professionalism, empathy, and compassion.
Manage high-volume phone calls while recognizing and promptly escalating urgent patient needs to the medical team.
Coordinate emergency walk-ins and specialty appointments.
Accurately register patients, collect client information, and maintain electronic medical records.
Gather patient information and relevant histories for the medical team.
Process invoices, payments, deposits, and other financial transactions accurately.
Communicate with veterinarians, technicians, and fellow client service representatives to support patient flow and efficient hospital operations.
Relay veterinarian-approved discharge instructions, follow-up information, and patient updates to clients.
Help clients navigate appointments, hospital procedures, and financial discussions with patience and professionalism.
Maintain a clean, organized, and welcoming reception area.
Support teammates and adapt to changing priorities throughout each shift.
Work the anticipated schedule of Monday, Tuesday, and Thursday from 4:00 PM to 11:00 PM, Friday from 12:00 PM to 9:00 PM, and Saturday from 12:00 PM to 8:00 PM.
Accommodate hospital operations as needed, including rotating holiday coverage shared among the team.

Desired Qualifications

Previous experience in an emergency veterinary hospital.
Previous experience in a specialty veterinary hospital.
Strong understanding of veterinary terminology, hospital workflows, and client education.

Veterinary Client Service Representative – Specialty & Emergency

Full-Time | Evening Shift

Are you an experienced Veterinary Client Service Representative who thrives in a fast-paced environment and knows how to make clients feel supported, even during stressful situations?

We're looking for a compassionate, organized, and dependable Veterinary Client Service Representative (CSR) to join our Specialty and Emergency team!

Our ideal candidate brings previous veterinary hospital experience, strong communication skills, and the ability to confidently balance multiple priorities while providing exceptional client service.

Deliver Exceptional Client Service

As one of the first and last people our clients interact with, you'll play an important role in creating a welcoming, compassionate, and organized experience during some of the most emotional moments of pet ownership.

Welcoming clients and patients with professionalism, empathy, and compassion.
Managing high-volume phone calls while recognizing and promptly escalating urgent patient needs to the medical team.
Coordinating emergency walk-ins and specialty appointments.
Accurately registering patients, collecting client information, and maintaining electronic medical records.
Gathering patient information and relevant histories for the medical team.
Processing invoices, payments, deposits, and other financial transactions accurately.
Communicating with veterinarians, technicians, and fellow CSRs to support patient flow and efficient hospital operations.
Relaying veterinarian-approved discharge instructions, follow-up information, and patient updates to clients.
Helping clients navigate appointments, hospital procedures, and financial discussions with patience and professionalism.
Maintaining a clean, organized, and welcoming reception area.
Supporting teammates and adapting to changing priorities throughout each shift.

Required Qualifications

Excellent verbal and written communication skills, with the ability to navigate sensitive client interactions.
Strong multitasking, organizational, and problem-solving abilities.
Exceptional attention to detail, particularly when handling medical records, patient information, and financial transactions.
Ability to remain calm, compassionate, and professional during emergencies and emotionally challenging situations.
Confidence navigating multiple computer systems, including veterinary practice management software.
A reliable, collaborative attitude and willingness to support the entire hospital team.

Highly Preferred

Previous experience in an emergency veterinary hospital.
Previous experience in a specialty veterinary hospital.
Strong understanding of veterinary terminology, hospital workflows, and client education.

Schedule & Availability

This is a full-time, evening-shift position, with the following anticipated schedule:
- Monday: 4:00 PM – 11:00 PM
- Tuesday: 4:00 PM – 11:00 PM
- Thursday: 4:00 PM – 11:00 PM
- Friday: 12:00 PM – 9:00 PM
- Saturday: 12:00 PM – 8:00 PM

Flexibility may be needed to accommodate hospital operations, including rotating holiday coverage shared among the team.

Physical & Work Environment Requirements

Sitting, standing, walking, bending, and moving throughout the workday.
Lifting or assisting with items weighing up to 50 pounds, with additional assistance or appropriate equipment when needed.
Assisting with patient transport when appropriate and under the direction of the medical team.
Working around animals of various sizes and temperaments.
Working in an environment where animal dander, fur, saliva, urine, feces, blood, disinfectants, and medical odors may be present.
Maintaining professionalism and attention to detail despite frequent interruptions and changing priorities.
Reasonable accommodations are available for qualified individuals to perform the essential functions of the position.

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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