Cleveland Clinic
Non-profit medical center delivering care
Access Optimization Analyst III - Epic Cadence
More locations: Cleveland, OH, USA | Weston, FL, USA
Remote within the U.S., with travel up to 5% of the time.
About the job
- A bachelor's degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration, or a related field and four years of Epic system experience in an outpatient setting; alternatively, four years of experience supporting Epic applications that includes optimization; a high school diploma or GED and eight years of experience in information technology or a related field; or an associate's degree and six years of experience in information technology or a related field.
- Epic Cadence certification at the proficiency level.
- A solid understanding of workflows in the ambulatory environment.
- The ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter.
- Demonstrated progressive experience and proven success in leading and motivating peers.
- Experience and comfort working at all levels of a healthcare organization.
- The ability to perform work in a stationary position for extended periods.
- The ability to travel throughout the hospital system.
- The ability to operate a computer and other office equipment.
- The ability to communicate and exchange accurate information.
- Compliance with required personal protective equipment and standard precautions.
- Compliance with the annual influenza prevention program, including vaccination or an approved exemption.
- Be responsible for Epic access projects, including planning, obtaining customer input, and projecting resource requirements.
- Manage physician practice integration into front-end Epic systems, including discovery, design, testing, implementation, and optimization.
- Analyze the impact on operational workflows, determine whether requests are viable, and ensure requested changes conform to the Institute design.
- Lead internal communication to ensure Epic design and build standardization while continuously improving access.
- Maintain the ongoing service relationship between the IT department and its direct application customer.
- Lead change requests and analyze all possible impacts resulting from requested changes.
- Verify Institute gatekeeper change approval and validate requested changes in production.
- Verify the accuracy of questionnaire and decision-tree flows after implementing changes.
- Lead Epic testing and validation efforts.
- Assess request priorities based on urgency, time requirements, project constraints, user efficiency, and training needs.
- Make recommendations on best practices while proactively seeking new system functionality and technology.
- Work through the complete project cycle from project identification through implementation.
- Analyze flow processes and recommend ways to reduce steps and increase efficiency using technology.
- Plan, schedule, and manage multiple projects.
- Serve as the technical subject matter expert for Epic Cadence scheduling design and access-related workflows.
- Develop, maintain, and optimize scheduling solutions supporting patient access, provider scheduling, and operational goals.
- Partner with operational, Access Transformation, and ITD technical teams to standardize workflows and provide functional guidance.
- Implement enhancements and ensure scheduling solutions align with enterprise standards, best practices, and organizational objectives.
- Strong Epic Cadence build and workflow design experience.
- A thorough understanding of patient access, provider scheduling, and ambulatory operations.
- Experience with decision trees, Epic Masterfiles such as SER, DEP, PRC, PLS, SGRS, and BLKS, work queues, Fast Pass, and patient self-scheduling.
- The ability to translate operational requirements into technical solutions.
- Strong analytical, problem-solving, and workflow optimization skills.
About the company
Cleveland Clinic is a non-profit academic medical center that provides medical care, conducts research, and educates future clinicians. It offers in-person and virtual care, including routine check-ups, specialized treatments, surgeries, second opinions, and tools like MyChart for managing health records. It differentiates itself by combining patient care with broad research, education, and digital tools, plus a global network and provider services like DrConnect and eRadiology. Its goal is to improve health outcomes by delivering high-quality care while expanding access and advancing medical knowledge worldwide.
Company Size
10,001+
Company Stage
Grant
Total Funding
$74.7M
Headquarters
Cleveland, Ohio
Founded
1921
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Simplify's Take
What believers are saying
- September 2, 2026 brought two new Cleveland Innovation District research buildings online.
- July 30, 2026's $322 million Avon expansion adds beds, ICU capacity, and oncology.
- August 2026 AI, robotic mastectomy, and drone delivery launches showcase execution discipline.
What critics are saying
- CFO Geoff Laraway warned in December 2025 that reimbursement pressure continues.
- The Alim lawsuit, filed June 2026, attacks Cleveland Clinic's gunshot-victim detention policy.
- If state payments stall, expansion debt and labor costs squeeze mission-critical margins by 2029.
What makes Cleveland Clinic unique
- Cleveland Clinic combines 23 hospitals, 300 outpatient sites, and 83,000 staff worldwide.
- Its academic engine spans 6,600 physicians and researchers across 140 specialties.
- The 2026 quantum- and AI-heavy research portfolio deepens referral and discovery advantages.
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Benefits
Health Insurance
Professional Development Budget
Mental Health Support
Growth & Insights and Company News
6 month growth
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↑ 0%Cleveland Clinic has rolled out ambient AI scribes to approximately 5,000 providers following a successful pilot programme. The technology records, transcribes and summarises patient-physician conversations, reducing documentation time by two minutes per appointment and 14 minutes daily. In 2024, 250 physicians tested five ambient listening products. Cleveland Clinic selected Ambience's AI platform, and within 15 weeks of launch, 4,000 clinicians were actively using it. The system is now expected to document one million patient encounters by August 2025, with physicians using it for roughly 76% of scheduled office visits. The AI adapts to medical specialties and requires patient consent and physician review before entering electronic health records. Chief Digital Officer Rohit Chandra said the technology has restored "joy" to caregiving by reducing administrative burden.
Scientists at Cleveland Clinic, RIKEN and IBM have simulated protein complexes of up to 12,635 atoms using quantum computers — the largest-known simulations of biologically meaningful molecules performed with quantum hardware. The achievement signals quantum computers are maturing into useful scientific tools for biology, chemistry and life sciences research. The breakthrough was enabled by a novel algorithm that optimises collaboration between quantum and classical computers, a framework called quantum-centric supercomputing. The team captured the behaviour of two biochemically relevant proteins roughly 40 times larger than what the same method could achieve six months ago, whilst improving accuracy by up to 210 times. The research used IBM's 156-qubit Quantum Heron processors at Cleveland Clinic and RIKEN, working alongside supercomputers Fugaku and Miyabi-G, to model molecular systems relevant to drug discovery.
Cleveland Clinic has partnered with Luminai, a San Francisco-based AI startup, to automate complex administrative healthcare workflows. The collaboration coincides with Luminai's $38 million Series B funding round, bringing total capital raised to approximately $60 million, with backing from Peak XV Partners, General Catalyst, Define Ventures and Y Combinator. The health system, which employs over 80,000 staff across 23 hospitals, selected Luminai to address administrative burdens that account for roughly a quarter of US healthcare spending. Initial deployment focuses on referral management, where Cleveland Clinic processes thousands of daily faxes requiring manual review and routing. "The goal is to reduce administrative burden and allow our caregivers to focus on patient care," said Rohit Chandra, Cleveland Clinic's chief digital officer. The partnership reflects growing pressure on health systems to modernise operations whilst managing workforce shortages and rising costs.
Medtronic has announced the first US commercial surgery using its FDA-cleared Hugo robotic-assisted surgery system, successfully performed at Cleveland Clinic by Dr Jihad Kaouk. The robotic-assisted prostatectomy patient was discharged the following day. The Hugo RAS system features a mobile footprint with modular arms designed to address operating room scheduling challenges and infrastructure limitations. The system aims to expand access to minimally invasive surgery, which offers benefits including reduced blood loss, shorter hospital stays and decreased recovery time compared to open surgery. Cleveland Clinic, Duke University Hospital and Atrium Health Wake Forest Baptist High Point Medical Center are among the first US hospitals to install the system. The Hugo RAS system is available in over 35 countries. Medtronic plans to expand indications beyond urology into gynaecologic and general surgery procedures.
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