Access & Revenue Epic Trainer

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

eStar Training Non-Clinical

Job Summary:

The IT Trainer implements and facilitates interactive, scenario-based learning programs virtually for Access & Revenue staff. In addition, the trainer would administer course evaluations and proficiency assessments. The IT Trainer utilizes communication, instructional design, and technical skills to meet training program objectives as a credentialed trainer.

(Note: This role is available for remote work from most US locations.)

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KEY RESPONSIBILITIES

• Delivers in person and virtual eStar training to assigned staff.
• Administers classroom evaluations and provides course updates to management.
• Uses software programs to develop learning materials. Applies strategies of adult learning as well as appropriate instructional strategies to optimize learning.
• Ensures that all material is current and distributes updated material to participants.
• Available to train all necessary classes, including some weekend and after-hours classes. Follows all required facilitator notes and procedures.
• Consults as needed for special projects that require knowledge of computerized applications or processes that affect patient care and or new implementation.
• Collaborates within the individual team, department, and organization on special projects.
• Follows correct procedures for notifying end users of class start time, location, and specific processes required for training at least 24 hours in advance. This includes sending out class invites, instruction booklets and guides required for training.
• Follows up with end user questions, which were not able to be answered during classroom training.
• Completes help desk tickets, as assigned.
• Works 1:1 with staff, as requested through Pegasus tickets or via an email.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

REQUIREMENTS

• Access & Revenue Epic experience with modules such as Cadence, Grand Central, Resolute HB & PB and HIM – Preferred

• Hands on Epic experience or Epic certifications - Preferred

• 2 years of IT Training experience - Preferred

TECHNICAL CAPABILITIES

• Applications System Design (Novice): The creative process that captures and displays The original intention and concept of a business system requirement in an imaginative and often unique way. It pulls together The different components of an applications system and may follow The guidelines of a systems development methodology.
• Instructional Design (Intermediate): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.
• Adult Learning Theory (Intermediate): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.
• Training Needs Analysis (Intermediate): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

2 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.