Senior Account Manager

Job Description

Job Description

Role:  Senior Account Manager

Location: Los Angeles, CA or San Francisco, CA

MiQ is looking for a Senior Account Manager to join our -- team.

The candidate will be empowered to protect and grow client relationships across a portfolio of advertisers. The role offers the opportunity to join an innovative company, with award winning culture and ambitious growth plans. The Senior Account Manager will be tasked with growing existing business through delivering best-in-class service for clients, strategic insights presentations, and upholding internal operational excellence across our top accounts.  You’ll have the opportunity to work collaboratively with sales, trading, product and analytics on some of the world’s most known brands.

WHO YOU ARE

YOUR PERSONALITY

We love different personalities at MiQ and strive to build teams constructed with

diverse backgrounds and inclusive points of view. That said, we firmly believe that

our values bring us together and we look for people who align with our values

below.

• Passion – We love and live what we do.
• Determination – We always find a way to ‘figure it out’.
• Unity – We hold each other accountable. We win and lose as a team.
• Agility – We anticipate the unexpected, embrace and adapt to change.
• Courage – We dare to think unconventionally

WHAT YOU’LL BE DOING

In the role you will be accountable for, but not limited to, the following:

Client Service:

• Craft and present best in class insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data
• Contribute to business growth by identifying incremental opportunities, growing accounts & strategizing new solutions on an ongoing basis  including recommendation of additional products to expand channels
• Supporting a portfolio of clients and ensuring that all are performing optimally; working in partnership with Trading team to ensure campaigns are pacing as desired
• Implementing campaign optimizations with Trading team and delivering client reporting + optimization commentary
• Incremental forecasting across your book of business
• Client development plans + strategies that support retention and growth 

Project Management:  

• Lead internal pod syncs and client status calls to ensure all stakeholders remain up to date on current needs
• Confirm all relevant information needed for successful campaign is received as part of launch email (checklist provided) 
• Troubleshoot campaign challenges alongside team
• Schedule ongoing check-ins with team + client 
• Ensure timely delivery of all client reporting and ad hoc requests 

Internal Collaboration:  

• Collaborate and build relationships with internal teams to encourage ongoing thought leadership & MiQ product diversification
• Contribute to feedback loop with Product team, serving as advocate for your client and sharing back any needs or enhancements for internal tools and partnerships
• Foster the growth and development of junior team members as they learn the skills needed to be a strong Account Coordinator or Account Manager
• Be a change agent for the National AM team, working on key initiatives that impact the larger MiQ team.
• Close to clients:  establish relationships with key stakeholders to develop rapport, attend meetings in person when possible
• Attend all AM-related trainings and completion of Accreditation modules to ensure product knowledge remains current 
• Collaborate with cross-functional members of commercial team to deliver custom client solutions and upsell to clients

Communication:

• Proactively seeking opportunities to go above and beyond for clients
• Attend weekly pod syncs and regional Board (client performance review) meetings, keeping all teams aligned on any updates and/or next steps 
• Explaining strategy & optimizations to internal & external partners
• Articulating to clients how MiQ’s agnostic approach and Trading technology/ expertise sets us apart
• Serve as critical Sales support in order to take on more internal tasks that will allow Sales more time in-market - take lead on client communications with existing clients 

Innovation:

• Strategize within AM department and the Commercial pod to grow and develop existing client business.
• Serve as guide to lead more junior team members in development of strategic skillset - showcasing proactive advice to help our clients solve their business challenges.
• Staying close with clients by reading related company news or industry trades, attend earnings calls to serve as a trusted advisor to both internal teams and clients  

YOUR QUALIFICATIONS

Experience: 

● Minimum 4-6 years of advertising technology and/or media planning

with programmatic experience highly preferred 

● Experience working with Tier 1 agency and client direct clientele

● Commercial experience – clear evidence of servicing advertisers to a high

standard and growing business from “one-time deals” to strategic partnerships measured through revenue and/or business line growth 

● A+ presentation skills with the ability to turn data points into a compelling

media story.

Systems:  

● Proficient in Google Campaign Manager, Sizmek MDX, Salesforce, and

Atlassian (JIRA).

● Expertise with the Microsoft Office Suite

● Experience with Tag Management Systems a plus!

Disposition:

● Alignment with MiQ's core values

● Competitive ‘winning’ mentality with a vision to grow your career as the company scales

WHO WE ARE

We’re MiQ, a programmatic media partner for marketers and agencies. We

connect data from multiple sources to do interesting, exciting,

business-problem-solving things for our clients. We’re experts in data science,

analytics and programmatic trading, and we’re always ready to react and solve

challenges quickly, to make sure our clients are always spending their media

investments on the right things in the right places.

Our business keeps growing and our company keeps getting better because we

keep hiring smart new people.

People who can challenge conventions and shake things up. People who want to

connect with people all over the world to make great things happen. People who

are as excited by the opportunities of programmatic marketing as us.

If that sounds like you, we’d love to hear from you.

WORKING AT MIQ

OUR COMMITMENT TO INCLUSION AND DIVERSITY

Inclusion and diversity are core values at MiQ. Ensuring that we have a workplace

which is safe and comfortable for everyone and embraces different ideas, different positions, and different people from all backgrounds is critically important to us. We are looking for passionate and determined people to join our team.

If you are open to sharing a bit more about yourself we greatly appreciate people

taking the time to self-identify through the EEOC section of the application. This

information ensures that we are able to capture an accurate picture of our

candidate pool, helping us to design and drive recruitment strategies to help us

build a diverse workforce.

Completion of the form is voluntary. Whether you choose to complete it or not, your decision will not be considered in the hiring process or thereafter. Any information that you do provide will remain confidential.

BENEFITS & PERKS - US MARKET

● Health benefits - covering medical, dental, vision with HSA and FSA options

● Company paid basic life and long-term disability plans

● An Employee Assistance Program (EAP)

● Paid maternity and paternity leave

● A Nursing Mother’s Program

● Generous PTO policy in addition to paid holidays

● Tax Free Benefits (Commuter/Health/Dependent Care)

● Continuous education and training

● An open office and casual work atmosphere
 

Pay Transparency
For individuals assigned and/or hired to work in New York, MiQ is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At MiQ, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base salary for this position is $90,000-$120,000. This range may vary for positions outside of New York as it has not been adjusted for the applicable geographic differential associated with the location where the position may be filled and does not take into account our bonus and commission structures.

Regardless of location, candidates can expect during the first few conversations with MiQ’s Talent team and Hiring Managers to share any approved budget and details on our competitive bonus and commission packages. Please take a moment to view the MiQ I.D.E.A. Report to learn more about our approach to creating equitable compensation for our people.

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