Marriott International

Manages and franchises hotels around the world

Guest Service Associate - Food and Beverage Service

Dining, Bar & Counter ServicePosted on Nov 7

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of related work experience is preferred.
A high school diploma or GED equivalent is preferred.
The role requires the ability to stand, sit, or walk for extended periods or for an entire work shift.
The role requires the ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
The role requires fine motor skills and hand-eye coordination to grasp, turn, and manipulate objects of varying size and weight.
The role requires the ability to move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
The role requires reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
The role requires reading and visually verifying information in a variety of formats, including small print.
The role requires speaking with others using clear and professional language.
The role requires maintaining a clean and professional uniform and personal appearance.
The role requires following company and safety and security policies and procedures, reporting accidents, injuries, and unsafe work conditions, and completing safety training and certifications.
The role requires maintaining confidentiality of proprietary information and protecting company assets.
The role requires welcoming and acknowledging guests according to company standards, anticipating and addressing their service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation.
The role requires developing and maintaining positive working relationships, supporting team goals, and listening and responding appropriately to coworkers’ concerns.
The role requires adherence to quality expectations and standards.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to the type of event and service standards.
Answer questions about menu selections.
Communicate with the kitchen about menu questions, wait times, re-cook orders, and product availability.
Communicate guests’ additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transactions in the MICROS system at the time of order.
Check in with guests to ensure satisfaction with each food course and beverages.
Maintain cleanliness of work areas, china, glassware, and other items throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present an accurate physical check to the guest and process payment.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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