Office Manager

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain.

The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.

At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all. That commitment extends to our team members and how we work together.

Breaking Boundaries Together is how we bring our employee experience to life, creating a place where people can show up as themselves, explore what’s possible, continue to grow and achieve more together than they can alone. Guided by our PLANET Principles, we put people first, lead with authenticity and integrity, embrace change and thrive together.

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The Office Manager is responsible for overseeing workplace operations, facilities management, executive support, and team member experience for the Planet Fitness Boston Club Support Center. This role ensures the office environment remains efficient, engaging, safe, and aligned with Planet Fitness culture while supporting leaders, team members, and visitors.

The Office Manager partners closely with business leaders, property management, vendors, and internal stakeholders to deliver a best-in-class workplace experience. This role combines operational leadership, facilities oversight, workplace planning, and engagement initiatives to support organizational effectiveness and team member satisfaction.

This is a full-time role that requires regular, in-person work at our Boston, MA office, Monday-Thursday, with occasional work-from-home Fridays. The anticipated start time for this role is 7:30am. Candidates must reside within commuting distance of this office location. Fully remote work is not available for this role.

Responsibilities

Facilities & Workplace Operations

• Oversees the day-to-day operations of the Boston Club Support Center, ensuring a productive, professional, and welcoming work environment.
• Leads office space planning, seating assignments, office moves, workspace utilization, and workplace readiness initiatives.
• Serves as the primary liaison with building management and vendors, including cleaning, security, catering, HVAC, maintenance, and workplace service providers.
• Coordinates office maintenance projects, safety initiatives, emergency preparedness activities, and workplace improvement efforts.
• Provides day-to-day leadership, direction, and support to the Office Coordinator, ensuring consistent execution of office services, front desk operations, workplace readiness, and guest experience standards.

Team Member Experience & Engagement

• Leads workplace engagement programs, office events, wellness initiatives, and culture-building activities.
• Partners with Operations, Engagement, and department leaders to execute communications, recognition programs, and employee experience initiatives.
• Oversees new hire workspace preparation, onboarding logistics, and workplace readiness activities.
• Identifies opportunities to improve workplace processes, team member satisfaction, and overall office experience.

Executive Support & Business Operations

• Provides administrative support to executive leadership team members and supports business operations initiatives.
• Partners with Executive Assistants and business leaders to support meetings, planning activities, and organizational priorities.
• Handles highly confidential business information with professionalism, discretion, and sound judgment.

Cross-Functional Partnership & Continuous Improvement

• Builds strong relationships across departments to support workplace and operational needs.
• Leads special projects focused on improving workplace experience, efficiency, and operational effectiveness.
• Monitors workplace service performance and vendor effectiveness and implements improvements as needed.

Qualifications

• Bachelor's degree in business administration or related field preferred
• 5+ years of experience in office management, workplace operations, facilities coordination, executive support, or related functions, including experience leading or coordinating the work of others
• Strong ability to independently manage workplace operations, anticipate needs, exercise sound judgment, and resolve issues with minimal direction
• Demonstrated experience supporting office operations within a fast-paced and dynamic business environment
• Proven experience managing multiple calendars, scheduling priorities, and executive support activities utilizing Microsoft Outlook
• Strong knowledge of workplace operations, facilities coordination, vendor management, and office administration
• Advanced proficiency with Microsoft Office Suite and workplace technologies
• Experience utilizing visitor management systems, expense reporting tools, and related business applications preferred
• Strong judgment, problem-solving, and decision-making skills
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
• Superior verbal and written communication skills along with the ability to communicate effectively across all levels of the organization
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

Perks

Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.

The salary for MA-based employees hired into this role will be aligned with the range below. This is a good faith estimate, and the amount of base salary will correspond with a candidate’s professional experience, qualifications and internal equity.

Annual Base Salary Range: $85,000-$95,000

This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.

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