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Tesco

Grocery and general merchandise retailer

Lead Colleague Relations

HR Generalist & Employee RelationsPosted on Nov 13
Full-timeBengaluru, Karnataka, India

About the Job

Requirements

  • At least 8 years of overall experience, including a minimum of 3–4 years of hands-on experience in colleague relations.
  • A degree or diploma in human resources.
  • Intermediate proficiency in Customer Relationship Management (CRM), Case Triage and Escalation Management, Investigation Case Management, Employee Grievance Handling, Mental Health and Well-being Support, Workplace Policy Development and Implementation, Policy Creation, Updates and Version Control, Case Tracking and Workflow Administration, and local languages.
  • Advanced proficiency in supporting employee disciplinary and legal matters, workplace investigations and compliance, query management, and people policies and processes.
  • Basic proficiency in policy legal risk assessment and legal partnership, statutory and regulatory filing management, audit and assurance management, colleague relations practice deployment and governance, and colleague relations metrics, analytics and leadership reporting.

Responsibilities

  • Manage complex colleague relations cases, including investigations into misconduct and grievances concerning harassment, discrimination, retaliation, and other workplace concerns, ensuring fair, consistent, and legally compliant outcomes.
  • Provide expert guidance, coaching, and real-time support to managers on disciplinary and grievance matters throughout formal processes.
  • Drive timely, high-quality case resolution through effective case governance, service-level adherence, accurate documentation, and audit-ready records.
  • Analyze case data to identify trends, root causes, systemic risks, and behavioral patterns, and translate insights into preventive actions and targeted interventions.
  • Produce case analytics, dashboards, and leadership reports to monitor trends, outcomes, resolution timelines, and emerging workplace risks.
  • Support action plans to reduce workplace conflicts, harassment, discrimination, behavioral concerns, and performance-related grievances, and promote respectful, inclusive workplaces, including POSH compliance.
  • Manage colleague relations audits and partner with stakeholders on statutory reporting and compliance requirements.
  • Support digital transformation initiatives to enhance colleague relations processes, reporting, and service delivery.
  • Administer the colleague help policy portal.
  • Identify gaps and propose and implement changes and innovative solutions to support continuous improvement.
  • Follow the Business Code of Conduct and act with integrity and due diligence.
  • Partner with the Legal Team, Leadership Team, colleagues at all levels, IT Team, Capability Team, external counsel and consultants, and the Labour Department when required.

About the Company

Tesco

Grocery and general merchandise retailer

Tesco is best understood as a multinational grocery and general-merchandise retailer. The group combines customer-facing retail with distribution, digital, commercial, and analytical capabilities. It serves households through stores and online shopping while also operating wholesale, data-science, and financial-service businesses. Work spans stores, fulfillment, supply chain, product, technology, data, finance, and group functions. The scope reflects Tesco PLC and its principal business lines without implying every role sits in the core supermarket operation.

Company size
Not listed
Company stage
IPO
Headquarters
Broxbourne, United Kingdom
Founded
1919

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