IT-Ops Engineer
Posted on 2/9/2024
Fetch

501-1,000 employees

Consumer-engagement platform rewarding shopping loyalty via receipt
Company Overview
Fetch stands out as a leading consumer-engagement platform in America, offering a unique blend of shopping rewards and consumer insights. Its user-friendly app, which rewards customers for purchasing their favorite brands and scanning their receipts, fosters a culture of savings and loyalty. Additionally, Fetch's ability to provide brand partners with a comprehensive view of shopping habits positions it as a valuable player in the retail industry, demonstrating its competitive advantage and industry leadership.
Consumer Goods
Data & Analytics

Company Stage

Series E

Total Funding

$586.9M

Founded

2013

Headquarters

,

Growth & Insights
Headcount

6 month growth

6%

1 year growth

-1%

2 year growth

30%
Locations
Birmingham, AL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Atlassian
JIRA
Linux/Unix
CategoriesNew
IT & Security
Requirements
  • Prior experience administering users in G Suite, Okta, and/or similar SaaS software
  • Deep working knowledge with personal experience using both macOS and Windows
  • Working knowledge of SAML concepts and SSO applications (Okta, OneLogin, etc)
  • Familiarity with UNIX scripting, automation tools, webhooks, and API request concepts
Responsibilities
  • Be on-site IT support at our office (at least two-three days a week)
  • Take ownership of IT support request tickets, triaging and escalating as needed
  • Provide technical support to staff for Mac, Windows laptops
  • Maintain and manage inventory of IT equipment through an MDM platform
  • Administer SaaS apps and account access for the tools our team depend on
  • Be a technical resource for questions related to the above tools with the ability to produce an appropriate solution (or delegate as needed)
  • Assist in leading our onboarding experience by both procuring and deploying devices remotely and provisioning access using our SSO platform
  • Applying best practice security policies and strategies
  • Create and maintain quality technical documentation that describes the processes and systems you work with
  • Multi-task on assignments, prioritize and deliver on routine tasks and assigned projects
Desired Qualifications
  • B.S. Computer Science, Information Systems with equivalent experience in an IT role (2-4 years)
  • You’ve been an Atlassian admin and are a guru with concepts related to Jira project administration
  • Prior experience in office expansions across the country
  • A functional understanding of networking concepts
  • Excellent verbal and written communication skills