Infrastructure Partner Management Manager
Amazon
Infrastructure Partner Management Manager
Amazon
Sells products online and rents cloud computing
AWS runs part of its global infrastructure inside data centers owned and operated by external Colocation Service Providers (CSPs). The Infrastructure Partner Management (IPM) team holds those CSPs accountable for safe, reliable, available and secure service.
We are looking for a manager to lead the North Asia IPM team across Japan, Korea, China, Taiwan and Hong Kong. You will lead a team of IPMs who manage CSPs across this region. You will set the regional plan for how we govern CSPs, raise the capability of the team, and give AWS leaders a clear view of CSP risk and performance in North Asia.
This is a management role, but you will also step in and directly manage Japanese CSPs when needed.
The ideal candidate combines strong commercial judgment with the ability to lead people across countries and languages. You think long term, but you are willing to roll up your sleeves when a CSP issue needs a senior voice. You work with a high degree of independence and influence teams you do not manage. You will often work where the problem and strategy are not yet defined, working backwards from customer needs.
This is not a hands-on engineering or on-site operations role. You manage the people who manage the CSPs. The role involves regular travel across North Asia, up to about 30% of the time.
Key job responsibilities
Lead the North Asia IPM team, raising the bar with every hire, setting clear team and individual goals, owning performance reviews and succession planning, and coaching and developing the team.
Set a multi-year vision and plan for how North Asia IPM governs CSPs and scales as AWS grows in the region, using market trends and CSP health in each country to act on risks early.
Build mechanisms and process improvements that cut manual work, so IPMs spend more time supporting customers and managing CSPs. Scale successful solutions beyond the North Asia team.
Own senior relationships with CSP leadership and senior AWS leaders in North Asia, giving your IPMs senior support and opening doors when they need it.
Ensure CSPs comply with business review requirements and AWS security and business continuity standards, keeping performance trends, actions and audit evidence (for example SOC 2) audit-ready.
Act as the escalation point for outages and SLA (service-level agreement) misses, holding all stakeholders accountable until the issue is resolved and lessons are applied, using data to change CSP behavior.
Lead high-value or high-risk negotiations, negotiating externally with CSPs and influencing internally across AWS. Identify extra value from CSP contracts and support capacity, renewal and exit decisions with clear data.
Act as the direct IPM for Japanese CSPs during vacancies. Front escalated critical incidents and drive major negotiations where required.
Work with Data Center Operations, Infrastructure Engineering, Capacity Planning, Finance, Legal, Procurement and other teams. Write clear, data-driven documents for senior leaders and contribute to APAC-wide plans, including headcount.
About the team
IPM APAC manages AWS's CSP relationships across Asia Pacific. We are a small team with a large footprint, spread across many countries and languages. We value ownership, high standards and plain, honest writing. We build simple tools and processes so that each IPM can run a large portfolio well.
Inclusive team culture. We welcome different backgrounds and perspectives, and we seek out diverse views when we make decisions.
Work/life balance. We value a healthy balance between work and life, and we offer flexibility in working hours.
Mentorship and career growth. We support new team members and share knowledge across a mix of experience levels. We care about career growth and assign work that helps each person take on bigger challenges.
Diverse experiences. If you do not meet every preferred qualification, we still encourage you to apply. Strong vendor management and leadership experience from outside data centers is welcome.
- 5+ years of professional or military experience
- 5+ years of business development, partnership management, or sourcing new business experience
- Experience managing teams
- Experience in developing, negotiating and executing business agreements
- Experience working with a broad range of technology tools including SharePoint, Excel, Access, Word, and Salesforce.com
- Experience working with emerging technologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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