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Abbott

Makes heart devices, glucose sensors and lab tests

CRM Product Support Specialist

Solution EngineeringPosted on Nov 13
Full-timeOakland, CA, USA$78k - $156k

About the Job

Requirements

  • A bachelor's degree in Biomedical Engineering, a related field, or equivalent healthcare experience is required.
  • At least 4 years of related experience or a program certification from an accredited cardiac training program is required.
  • Certifications in CRM products are required.
  • Demonstrated knowledge of cardiology, electrophysiology, or cardiac electrophysiology procedures is required.
  • Familiarity with catheterization lab and operating room procedures and protocols is required.
  • Advanced knowledge of cardiac pacing systems is required.
  • Ability to apply engineering skills and abilities to interpret and solve complex clinical problems is required.
  • Strong written and verbal communication, interpersonal, presentation, analytical, and organizational abilities are required, as is the ability to meet deadlines effectively.
  • Must be detail-oriented and able to work independently.
  • Must collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals, and manage multiple assignments simultaneously and efficiently.
  • Extensive personal computer skills, including experience with Microsoft Office or equivalent software for graphics, word processing, databases, and authoring programs, are required to develop presentation materials.

Responsibilities

  • Acts as a senior clinical interface between the medical community and the business.
  • Builds and sustains credible business relationships with customers and shares product expertise.
  • Provides engineering, sales, education, and clinical support in response to field inquiries, and provides regional case coverage.
  • Maintains command of CRM products, related product and technical knowledge, trends, and players.
  • Develops, leads, and facilitates training sessions and other CRM product programs for healthcare professionals.
  • Provides backup sales support to the Cardiac Rhythm Team.
  • Supports regional training seminars and clinical studies and data collection.
  • Troubleshoots CRM products and provides new-product in-service training to physicians, nurses, and sales representatives.
  • Mentors and provides leadership for less experienced Clinical Specialists.
  • Continuously develops engineering, sales, and technical skills relevant to the Arrhythmia Management strategy, including through learning opportunities with senior sales personnel and management.

About the Company

Abbott

Makes heart devices, glucose sensors and lab tests

Abbott makes medical devices, diagnostic tests, nutrition products and branded generic drugs for hospitals, laboratories, pharmacies and patients. Its best-known product is the FreeStyle Libre, a coin-sized sensor worn on the upper arm that tracks blood sugar around the clock without routine finger pricks. Its other lines run from heart valves, pacemakers and brain stimulators to lab analyzers, rapid tests and mail-in colon cancer screening kits, and Abbott earns money by selling these products to health systems, labs, retailers and consumers. The company was founded in 1888 by Chicago physician Wallace Abbott and is based in Abbott Park, Illinois.

Company size
10,001+
Company stage
IPO
Headquarters
Abbott Park, IL
Founded
1888

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