Customer Engineering Product Advisor

Job Summary:

This dual customer/product focused, developing leadership position serves as the expert technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.

Key Responsibilities:

Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs Uses systems knowledge and expertise to make decisions in the areas of product selection, design and integration that impact OEM machine performance, optimization and quality Creates, manages, improves and applies processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making. Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver highly specialized product technical information, manage product specifications, communicate product change information, conduct highly complex installation issue resolutions and facilitate customer requests Serves as a local authority in the areas of product, application and market knowledge to support OEM product selection and equipment design Drives and manages system level requirements during translation of customer needs and "voice of the customer" into functional product requirements Makes critical program-related decisions while serving as the customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes Presents project status and proposes solutions to roadblocks for key internal or external stakeholders such as customers and business leadership Collaborates with internal and external industry peers within Customer Engineering Advances the state of the practice for Customer Engineering Proposes innovative customer-focused initiatives and projects Advises and transfers knowledge of Customer Engineering through coaching and mentoring less experienced engineers. Provides problem resolution leadership for complex systems with a high degree of ambiguity and often global business impact. Leads the development and improvement of work processes and systems across function(s) within a global business unit or managing improvement across business units. Coordinates and directs work of technical project teams, up to and including direct management of small to mid-sized teams. Operates as the recognized multi-competency specialist or expert in a discipline or product area across a site or global business unit with responsibility for developing local talent (direct or indirect). Coaches and mentors other engineers, project managers and cross-functional team members. May also include academic or industry collaboration in a competency or discipline area. Competencies:
Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.

Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.

Product Function Modeling, Simulation and Analysis - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements.

Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.

Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Cultivates innovation - Creating new and better ways for the organization to be successful.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:
College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.

Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Prior Technical Specialist/Specialist Engineering equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving, quality decision making and providing technical direction and leadership to a project team(s). Knowledge of MS Office tools is preferred