Cache Ventures

Venture capital firm investing in software

Head of Operations

Sales OperationsConfirmed live in the last 24 hours

Full-timeRemote in USA

About the Job

Requirements

Experience scaling a chaotic $5M–$25M annual recurring revenue software-as-a-service business and understanding the challenges of moving from a scrappy to a scalable operation.
Experience cleaning up messy customer relationship management systems.
Experience improving forecast accuracy by eliminating unrealistic optimism in forecasts.
Experience reducing churn in usage-based software-as-a-service businesses.
Experience installing operational discipline in scrappy teams.
Experience working directly with a driven founder.
Comfort operating in polished enterprise organizations is not the target profile; the role is aimed at builders with scrappy-company experience.

Responsibilities

Own the revenue engine and revenue outcomes.
Run sales, marketing, customer support, and engineering.
Own forecast accuracy, pipeline discipline, net revenue retention, gross churn reduction, enterprise expansion, and revenue visibility across the organization.
Establish a clean forecasting system and clear customer segmentation within the first 90 days.
Run revenue meetings and remove operational noise from the founder's workload.
Make revenue predictable and establish a repeatable enterprise sales motion.
Install revenue leadership under the role as the company scales.
Build the company's infrastructure-level positioning in media and publishing.

Desired Qualifications

A background as a VP of Revenue at a growth-stage software-as-a-service company, a Head of Revenue Operations operating at Chief Revenue Officer level, a COO at a scrappy marketing technology company, or a former founder who has developed revenue discipline.

Head of Operations

Cache Ventures · Raleigh, United States (Remote) · — · Posted 2026-02-16

Workplace: remote

Description

Install the Engine. Scale the Machine.

This is not a typical "Head of Ops" role. This is a scale inflection role.

Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.

If you've scaled a chaotic $5M–$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.

If you want comfort, skip this.

What We're Building

Emailable powers high-volume senders who live and die by inbox placement — Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.

When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.

This role is about making revenue predictable while we scale aggressively.

What You Own

You own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue.

Specifically:

Forecast accuracy (±10%)
Pipeline discipline
Net Revenue Retention
Gross churn reduction
Enterprise expansion
Revenue visibility across the org

You will run sales, marketing, customer support, and engineering.

If revenue misses, it's on you. If we scale hard, you're the architect behind it.

Requirements

What This Role Is Not

Not corporate COO
Not process theater
Not a founder babysitter
Not maintenance mode

We want a builder. Someone who has:

Cleaned up messy CRMs
Killed fake optimism in forecasts
Reduced churn in usage-based SaaS
Installed discipline in scrappy teams
Worked directly with a driven founder

If you've only operated inside polished enterprise orgs, this likely isn't for you.

What Success Looks Like

By Day 90

Clean forecasting system
Clear segmentation
You running revenue meetings
Founder removed from operational noise

By 12 Months

Revenue predictable
Enterprise motion repeatable
NRR strong and stable
Internal execution tight

Long-Term

Scale toward eight figures
Revenue leadership under you installed
Infrastructure-level positioning in Media & Publishing

Who Thrives Here

You might be:

A VP Revenue at a growth-stage SaaS who's capped
A Head of RevOps already doing CRO-level work
A COO at a scrappy martech company
A former founder who learned revenue discipline the hard way

You are:

Calm under pressure
Direct
Comfortable challenging a CEO
Obsessed with numbers
Energized by growth

Benefits

Fully remote: globally distributed, optimized for deep work and autonomy
Competitive base + performance bonus
Flexible time off: no policies, no counting days
Home office & productivity budget
Professional development budget (courses, certs, conferences)
Family-friendly: paid parental leave, flexible schedules
Mental health & wellness support

If you want stability and incremental growth, this isn't for you.

If you want to build the revenue machine behind a category-defining infrastructure company, apply below or reach out directly.

Apply

Apply at Cache Ventures

About the Company

Cache Ventures

Venture capital firm investing in software

Summary of Cache Ventures 1) What they do: Cache Ventures is a venture equity firm that builds, advises, and invests in software and tech-enabled services companies at all growth stages, aiming for long-term value through deep founder partnerships. 2) How their product works: They combine capital with strategic guidance and hands-on support to help founders grow, expand their networks, and execute plans clearly, working closely with teams to reach ambitious goals. 3) How they differ from competitors: They emphasize long-term, founder-centered partnerships and use a mix of funding, strategic advice, and active involvement across the growth spectrum, rather than just providing capital. 4) Their goal: To help teams create enduring, scalable companies by delivering resources and close collaboration that accelerates growth and outcomes.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 2013

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