Manager – Industry Insights - Customer Success

Job Description

As Manager, Industry Insights & Customer Success (P5), you will be responsible for building strategic client partnerships, influencing senior business leaders, and driving commercial growth across regional accounts. You will combine industry expertise, consultative engagement, and thought leadership to help clients navigate market opportunities and business challenges.

This role is suited for experienced client leaders who can influence decision-making at senior levels while developing high-performing teams and strengthening organizational capability.

Strategic Client Leadership 

• Act as a trusted advisor to senior and executive-level stakeholders.
• Lead strategic business reviews and executive engagements.
• Understand client priorities, challenges, and growth ambitions across markets.
• Influence strategic business decisions through market intelligence and actionable recommendations.
• Identify new business opportunities and support revenue growth initiatives.

Lead Regional & Multi-Market Engagements

• Manage complex regional client portfolios across multiple countries and categories.
• Align stakeholders across markets to deliver a consistent client experience.
• Lead cross-country initiatives and resolve complex client challenges.
• Support regional account strategies and business planning.

Drive Thought Leadership

• Develop forward-looking industry perspectives and advisory content.
• Identify emerging market opportunities, threats, and consumer trends.
• Lead strategic insight programs and executive-level presentations.
• Promote best practices and reusable frameworks across teams.

Accelerate Commercial Growth

• Identify strategic account expansion opportunities.
• Partner closely with Commercial and Account Leaders to drive growth.
• Strengthen executive relationships to improve retention and long-term partnerships.
• Contribute to account strategy, business planning, and joint growth initiatives. 

Build Capability & Organisational Excellence

• Mentor and develop Customer Success and Insights professionals.
• Establish quality standards for client engagement and insight delivery.
• Lead capability-building initiatives across markets.
• Champion innovation, automation, and AI-enabled ways of working.

Qualifications

• Bachelor's Degree in Business, Economics, Statistics, Marketing, Data Analytics, Market Research, or a related discipline.
• 8+ years and above of experience in customer success, consulting, market intelligence, business insights, commercial analytics, or strategic client leadership roles.
• Proven success managing executive-level client relationships and influencing business decisions.
• Strong expertise within Technology & Durables, Consumer Electronics, Retail, E-commerce, Market Intelligence, or similar industries.
• Experience leading regional or multi-country client portfolios.
• Strong commercial acumen with a track record of identifying growth opportunities and supporting account expansion.
• Ability to connect business challenges with broader solution and advisory opportunities.
• Experience leading executive presentations, strategic business reviews, and consultative engagements.
• Strong leadership, coaching, and talent development capabilities.
• Experience driving organizational transformation, innovation, automation, or AI adoption initiatives.
• Excellent executive communication, negotiation, stakeholder management, and influencing skills.
• Business-level Mandarin proficiency is required to support China market, China-based clients.
• Experience working with China and broader APAC markets is highly preferred.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion