Job Description

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me? 

So much! Check out some of the benefits below: 

Flexible rosters and employment stability
Free and comfortable GYG uniforms and exclusive merch
Heavily discounted GYG meals
Comprehensive training and support to set you up for success
Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
Team building activities and regular crew competitions
Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
The possibility of owning your own franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who have:

Leadership or supervisory experience in a fast-paced environment
A track record of providing outstanding customer service
Completed or willingness to complete Food Safety Supervisor certificate
Completed or willingness to undertake Responsible Service of Alcohol course

Click the "I'm Interested" button to express your interest in joining our team!

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

Qualifications

Additional Information

About the company

Guzman y Gomez runs quick-service restaurants serving made-to-order Mexican-inspired food to guests across Australia, Singapore and Japan. Its menu includes burritos, tacos and nachos assembled with a choice of fillings, alongside breakfast meals and smaller portions. Customers eat in restaurants or order through drive-throughs, takeaway counters and the GYG app, which links purchases to its rewards program. GYG publishes ingredient details and says its food excludes added preservatives, colours, artificial flavours and unacceptable additives; restaurant sales and franchise royalties support the business. Founded in Sydney in 2006, the company is headquartered in Surry Hills, New South Wales, Australia.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Surry Hills, Australia

Founded

2006

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Simplify's Take

What believers are saying

The restaurant network is selling more: GYG's August 2026 results report 17.9% network-sales growth.
Applicants have several entry paths: GYG lists crew-to-management roles and Hola Central jobs in finance, technology and operations.
Staff recognition has a shared channel: GYG reports 90% Workvivo activation and over 100 weekly nominations connecting crews with headquarters.

What critics are saying

U.S. opportunities ended with an exit: August 2026 reporting confirmed GYG's withdrawal and A$67.3 million in FY26 discontinued-operations losses.
Restaurant hiring is partly decentralized: GYG's franchisees employ their own crews and manage day-to-day staffing.
Supply-chain labor risks differ: November 2025's assessment rated protein sourcing elevated, packaging moderate-to-high, with potential risks in uniforms and construction.

What makes Guzman y Gomez unique

GYG claims a chicken-sourcing distinction: its prospectus describes exclusively fresh, free-range chicken as unique among Australian quick-service market leaders.
Kitchens use an in-house system: GYG designed its operating platform and stickers to coordinate made-to-order meal preparation.
Franchise preparation starts early: GYG trains operators 9-12 months before opening, with dedicated opening teams and culinary and operations coaches.

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