Progress Residential

Management and rental of single-family homes

Service Technician 3 - HVAC

Building & Property MaintenanceConfirmed live in the last 24 hours

Full-timeCharlotte, NC, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 5 years of general service and maintenance experience, including painting, plumbing, carpentry, electrical work, or drywall repair, is required.
At least 5 years of experience maintaining, cleaning, inspecting, and repairing warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical systems is required.
EPA certification is required.
Employees must provide their own basic tools for ongoing residential service work.
Employees must maintain reliable daily transportation capable of safely transporting materials needed for the job, such as ladders, water heaters, and appliances.
A valid driver’s license in the working state is required.
Availability for on-call service, weekends, and evenings as needed is required.
Applicants must be able to meet multiple, sometimes competing, tight deadlines and work under pressure.
Applicants must be able to interact tactfully and professionally with residents, vendors, and contractors.
The role requires organizational, communication, and interpersonal skills.
The role requires regularly sitting and standing for several hours, climbing stairs repeatedly, and lifting 50 pounds with ease.
Knowledge of applicable laws and EPA and OSHA regulations is required.
Working knowledge of Microsoft Office software and proficiency with handheld computers such as smartphones or iPads are required.
Applicants must be honest, ethical, and handle matters confidentially.
Employment is conditional on satisfactory background and drug screens.

Responsibilities

Assess service requests promptly, determine appropriate steps to resolve them, provide customer service, and represent Progress Residential professionally.
Perform scheduled, unscheduled, and emergency preventive maintenance, inspections, and service requests, including equipment or system replacements and modifications as needed or requested.
Maintain and repair electrical, plumbing, and HVAC systems; appliances; water irrigation systems; stairs, gates, fences, patios, and railings; tile, carpet, and flooring; roofing, gutters, and fasteners; interior and exterior lights and ceiling fans; fireplaces and gas fixtures; shutters, doors, cabinets, windows, sliding glass doors, and locks; leaks; drywall and painting; and pool areas, tile, hot tubs or spas, and pool furniture.
Diagnose and troubleshoot advanced HVAC issues and repair or replace defective equipment, components, or wiring.
Report major repairs or replacements before incurring expenditures.
Monitor property conditions and promptly correct unsafe conditions.
Conduct business in accordance with company policies and procedures and applicable state and federal regulations, including Lead-Based Paint, ADA, Fair Housing, HAZCOM, and OSHA requirements.
Uphold workplace safety standards and practices.
Complete service requests professionally and on time.
Maintain regular attendance and punctuality.
Perform other duties assigned by the supervisor based on company needs.

Desired Qualifications

A technical college or trade program with HVAC certification is preferred.
Experience repairing residential appliances of all makes and models in customers’ homes is preferred.
Ability to maintain, inspect, diagnose, and troubleshoot advanced household appliance issues and repair or replace defective equipment or components is preferred.
Ability to install residential appliances of all makes and models is preferred.
Previous experience in the single-family or multi-family rental industry is preferred.

Your career has a home here.

Ready to make an impact with a dynamic, forward-thinking company?

As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work®.

Why join Progress?

As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.

Want to learn more?

Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.

Position Summary:

The Service Technician III - HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician III - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed

Essential Functions:

Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:
Electrical, plumbing and HVAC systems
- Electrical, plumbing and HVAC systems
- Appliances
- Water irrigation systems
- Stairs, gates, fences, patios, railings
- Tile, carpet, and flooring
- Roofing, gutters, fasteners
- Interior/exterior lights and ceiling fans
- Fireplaces and Gas fixtures
- Shutters, doors, cabinets, windows, sliding glass doors and locks
- Leaks
- Drywall and Painting
- Pool areas, tile, hot tub/spa, pool furniture
Other Service areas as required.
Diagnose and troubleshoot advanced issues and then repair or replace defective equipment, components, or wiring on HVAC equipment.
Report all major repairs or replacements prior to any expenditure of funds.
Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition.
Service Technicians will conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
Ensures all workplace safety standards and practices are upheld
Completes service requests in a professional timely manner.
Maintains regular attendance and excellent punctuality.
All other duties assigned.

Qualifications

High school diploma or equivalent required
Minimum of 5 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
Technical College or Trade Program with HVAC Certification is preferred
EPA Certification Required
Minimum 5 years’ experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
Experience repairing all makes & models of residential appliances in customers’ homes preferred
Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred
Ability to install all makes & models of residential appliances preferred
Required equipment - Employee must have their own basic tools required to perform ongoing service in residential environment.
Maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions (i.e., ladders, hot water heaters, appliances, etc.)
Must possess valid driver’s license in the working state
Available for on-call Service, weekends and evenings as needed
Previous experience in either the single-family or multi-family rental industry preferred
Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines.
Ability to interact with residents, and vendors/contractors tactfully and professionally.
Strong organizational skills, communication and “people skills”.
Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease.
Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred).
Honest, ethical and handles things in confidential manner.

What you can expect from us:

Competitive Compensation - Including performance-based bonuses that reward your contributions.
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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About the Company

Progress Residential

Management and rental of single-family homes

Progress Residential buys, renovates, and manages single-family homes for rent across the United States. Its offer centers on high-quality, well-maintained homes for individuals and families who want more space and privacy than apartments, with flexible rental options and a focus on customer service. Practically, the company owns and renovates homes, then leases them to tenants and handles ongoing maintenance, repairs, and resident support through a dedicated team. This approach differentiates Progress Residential from competitors by combining large-scale property management with a strong emphasis on responsive, hands-on service and a hassle-free living experience. The company’s goal is to provide comfortable, spacious rental homes and reliable service to tenants, while growing its portfolio in the U.S. market.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $384.7M
Headquarters: Scottsdale, AZ
Founded: 2012

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