S

Skydio

Develops autonomous drones for data capture

Customer Success Manager

Full-Time
$120k - $160k/yr
Mid
Remote in USA
RemoteNortheast client coverage is preferred, with proximity to a major airport; travel is expected at least 25% of the time.
No H1B Sponsorship

About the job

Requirements
  • Strong knowledge of or previous experience supporting customers in state, local, and education industries, including public safety and law enforcement.
  • Ability to travel at least 25% of the time.
  • Proven experience implementing new technology, working with agile development, and interfacing with technical teams to deliver against customer schedules.
  • Proven experience driving implementation, adoption, and value of hardware or software for or within large enterprises.
  • Strong written and verbal communication skills and a strong focus on project management tools and concepts.
  • Experience working in a digital customer success motion and delivering excellent service to customers from a remote position.
  • Experience with commercial Unmanned Aircraft Systems and related software development and deployment.
  • Ability to engage directly with customers through proactive, metrics-based engagement.
  • Ability to obtain FAA Part 107 certification within the first 60 days of employment where required.
Responsibilities
  • Build scalable processes for customer onboarding and post-sales success.
  • Track and manage implementation projects with mid-market enterprise customers to ensure successful delivery of technology and services.
  • Develop healthy customer relationships through proactive support and cadence-based follow-ups.
  • Quantify product feedback and brief executives to improve software and hardware engineering solutions for customer needs.
  • Advocate for mid-market customers through a deep understanding of their use cases and needs.
  • Lead quarterly business reviews and customer check-ins to ensure existing customers receive value from the technology.
  • Manage accounts to drive adoption, expansions, and renewals of the book of business.
  • Work closely with customers to ensure renewals and identify accounts at risk of non-renewal.
  • Work closely with customers and sales to ensure expansion and identify vertical-specific pain points that could prevent expansion.

About the company

Skydio designs and manufactures autonomous drones, such as the Skydio X10, for defense and industrial inspection. These drones use onboard AI and high-resolution thermal cameras to fly themselves through complex or indoor environments while capturing data without the need for constant manual piloting. Unlike competitors that rely heavily on human operators, Skydio focuses on full autonomy and provides a browser-based "Remote Flight Deck" alongside regulatory support for advanced flight permissions. The company's goal is to automate high-quality data collection in difficult spaces to make inspections safer and more efficient for organizations.

Company Size

1,001-5,000

Company Stage

Series F

Total Funding

$851M

Headquarters

San Mateo, California

Founded

2014

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Simplify Jobs

Simplify's Take

What believers are saying

  • April 2026 Skydio raised $110 million at a $4.4 billion valuation.
  • March 2026 Army ordered over 2,500 X10Ds, validating defense demand.
  • September 2026 Skylark Labs and AirSight integrations expand enterprise workflows across utilities and security.

What critics are saying

  • March 2026 DataCloud sued Skydio in Delaware over patent infringement, risking injunctions.
  • DJI and other low-cost rivals pressure pricing as agencies compare procurement bids.
  • Manufacturing growth outpaces facilities; September 2026 hunt for larger site signals execution strain.

What makes Skydio unique

  • July 2026 Blue UAS clearance covers X10, Dock, R10, and X10D.
  • September 2026 F10 Lightrunner extends Skydio from indoor autonomy to 100-mph fixed-wing missions.
  • Skydio designs, assembles, and supports products in California, strengthening security-sensitive procurement.

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Benefits

Child Care & Parental Leave - Family Medical Leave, Flexible Work Schedule, Generous Parental Leave

Health & Wellness Benefits - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Onsite Gym, Vision Benefits, Wellness Programs, Mental Health Benefits

Home Office Stipend for Remote Employees

401(K)

Generous PTO, Paid Holidays, Paid Sick Days

Growth & Insights and Company News

Headcount

6 month growth

↑ 2%

1 year growth

↑ 0%

2 year growth

↑ 0%
The Business Journals
Sep 28th, 2026
Skydio's Bay Area drone factory is growing fast, but hunt for a larger site is on.

Skydio's Bay Area drone factory is growing fast, but hunt for a larger site is on. By Jeremy C. Owens - Editor-in-Chief, San Francisco Business Times Sep 28, 2026 Preview this article 1 min After doubling its space and manufacturing workforce, the company is looking for a larger facility to make its high-tech devices. Don't Stop Here - Continue Reading For $1 Per Week Secure 4 weeks of award-winning news and trusted insights Subscribe for only $4 Thursday, October 01, 2026 Intersect 2026: AI & the Built Environment AI is transforming the built environment. Join Northern California's top innovators at Intersect 2026 to explore what's next.

DroneXL
Sep 25th, 2026
FCC says $5B flowed into US drones. Its own filing counts pledges.

FCC says $5B flowed into US drones. Its own filing counts pledges. DroneXL may earn a commission when you buy through links on its site. As an Amazon Associate I earn from qualifying purchases. FCC Chairman Brendan Carr takes questions on stage at the SBA Defense Industrial Base Drone Summit on September 24, 2026. Photo credit: FCC FCC Chairman Brendan Carr told the Small Business Administration's Defense Industrial Base Drone Summit on Thursday that President Trump's policies have put "billions of dollars now flowing into production plants here in America." About an hour later, the FCC's official account posted a clip of Carr under a headline claiming $5 billion in new U.S. drone investment. The figure is the FCC's scoreboard for its December 22, 2025 decision to put every foreign-made drone and drone component on the Covered List, which blocks new models from FCC authorization. It is also the economic argument behind the agency's next move: a proposed sales ban on foreign drones carrying thermal cameras, LiDAR or docking stations. On July 21, an FCC fact sheet put the total at over $4 billion. The itemized list the agency published with its July drone proposal counts a five-year pledge as its single largest entry. Carr on stage beneath the Small Business Administration seal at the Defense Industrial Base Drone Summit, September 24, 2026. Photo credit: FCC FCC footnotes mix venture rounds, A valuation and five-year pledges. The FCC's own list of investments sits in two footnotes of FCC Public Notice DA 26-758. One covers money raised since December. The other covers money only committed, and its anchor is Skydio's $3.5 billion plan, spread across five years and announced in April. The raised column cites Zipline's $600 million round alongside a Reuters story on Zipline's $7.6 billion valuation (a valuation is what investors think a company is worth; it builds nothing). It also lists Swarm Aero's Series A and Portuguese drone maker Tekever opening its first U.S. office. A third footnote adds Red Cat's upsized equity offering and PDW's $110 million Series B. Some of it is steel and payroll. The footnotes point to BRINC's new Seattle factory and an Anduril plant that started building high-speed combat drones in March. Motor startup Westmag, which DroneXL covered when it raised $11 million to build drone motors in South San Francisco, reported committed orders for hundreds of thousands of units, a component class the Covered List now bars from new foreign authorizations. The committed column is softer. Skydio's own announcement describes $3.5 billion to be invested over the next five years, with a new plant five times its current space and more than 2,000 jobs. It landed one day after the company closed a $110 million Series F at a $4.4 billion valuation. The same footnote counts a Denton, Texas city council vote on an $870,000 factory incentive and Quantum Cyber's letter of intent to buy a 43,000-square-foot building. The FCC repeated the $5 billion figure on X Thursday, but Carr has been saying it since at least August 4, when he used the figure on the TBPN podcast. That was two weeks after the FCC's written fact sheet, quoted by Military.com, said over $4 billion. The investment number is The FCC's case for banning thermal drones. In DA 26-758, the FCC's bureaus tentatively conclude that banning sales of foreign thermal, LiDAR, docking and heavy-lift drones would "similarly generate substantial investment in domestic production." That projected investment is weighed as a public benefit against the cost to operators, which the notice calls minor. The operators disagreed. Comments in PS Docket 26-189 closed September 2, and Pilot Institute's count of the record (Pilot Institute is a DroneXL partner) found 3,770 filings against the proposal and 16 for it, with 298 from public safety agencies. DJI's own filing, signed by former Solicitor General Elizabeth Prelogar, argues the seven "military-grade" categories were invented inside the FCC and endorsed by no security agency. The proposal, which I covered on July 22, has not been adopted, and the FCC turned down requests to extend its comment window. The squeeze is arriving from other directions anyway. Section 232 tariffs of 25% on imported drones up to 25 kilograms (55 pounds), and 100% on thermal-equipped and heavier aircraft, took effect September 3. On October 13, the FCC stops authorizing new U.S.-built drones that contain DJI or Autel logic-bearing chips. And Thursday's host, the SBA, made drones a priority sector for 90% loan guarantees when it and the Department of War created the Smaller War Plants Commission on August 25. DroneXL's take. I want American drone factories. Skydio's plant, BRINC's Seattle move and Westmag's motor line are good news. What I don't accept is the FCC grading its own ban with a number that blends a Zipline valuation, a city council vote and a five-year promise, then citing that grade as the reason to pull thermal drones off the shelf for fire departments and search teams. I filed DroneXL's comment in Docket 26-189 on September 2, alongside thousands of pilots, agencies and service providers who made the same case. Investment pledges don't find a missing hiker at 2 a.m. A thermal drone does. Until the FCC publishes the tally behind $5 billion and can point to American thermal aircraft a county sheriff can actually buy at a price the budget covers, that number is a talking point, and it should carry no weight in Docket 26-189. DroneXL uses automated tools to support research and source retrieval. All reporting and editorial perspectives are by Haye Kesteloo. Read its editorial standards. Editor-in-Chief Haye Kesteloo is the Editor in Chief and Founder of DroneXL.co, where he covers all drone-related news, DJI rumors and writes drone reviews, and of EVXL.co, for all electric vehicle news. Haye can be reached at haye @ dronexl.co or @hayekesteloo. Also on LinkedIn, Muck Rack, Instagram and YouTube. DroneXL reports under its editorial standards. Spotted an error? Read the corrections policy. How DroneXL uses automated tools.

Drone Firms
Sep 25th, 2026
Skydio launches F10 Lightrunner fixed-wing UAV and autonomous MegaDock fleet system.

Skydio launches F10 Lightrunner fixed-wing UAV and autonomous MegaDock fleet system. Skydio has unveiled the F10 Lightrunner, its first fixed-wing aircraft, along with the MegaDock, Controller 2, and two new software platforms, Asset Command and Security Command, at its Ascend 2026 event. The F10 is designed for emergency response, search and rescue, and asset inspection missions measured in miles, and will deploy to customers in 2027. The F10 launches in seconds, flies at speeds up to 100 mph, and features the SideEye design that moves the camera off-center outside the rotor plane, keeping the wing out of view so a subject stays in steady view through every maneuver. It uses a Robotic Takeoff and Landing system with a suction-based robotic gripper that launches and catches the aircraft on its own. The MegaDock will house up to five F10s so a team can serve concurrent missions, and a single MegaDock with F10's 30-mile flight radius puts nearly 3,000 square miles within reach of one launch location. Skydio stated: "Twelve years ago, we started Skydio on a bet: build the skills of an expert pilot into the drone so it could fly itself. X10 and R10 proved it indoors and out. F10 proves it works at highway speed and county-line distance." The F10 is built for real-world conditions, with autonomous launch and landing in significant wind, flight day or night and in moderate rain, an integrated parachute, and Connect Fusion+ combining multiple cellular connections for resilient command, control, and live video. Pathfinder plans the route before launch, accounting for terrain, structures, agency boundaries, geofences, and airspace restrictions, while Foresight adapts the flight path in real time. Skydio also introduced Controller 2 with a 7-inch display, 5.5-hour runtime, and IP55 rating, plus a redesigned Cockpit with automated on-station relief. Asset Command imports asset inventories from GIS or CMMS systems and determines the right action for each asset, while Security Command dispatches drones with live video in seconds to verify alarms. Both are available to purchase now, with general availability early next year.

PR Newswire
Sep 24th, 2026
Skydio launches F10 Lightrunner fixed-wing drone with 100 mph speed and 30-mile radius

Skydio has unveiled its first fixed-wing aircraft, the F10 Lightrunner, alongside new hardware and software platforms at its Ascend 2026 conference in Nevada. The F10 can fly at speeds up to 100 mph with a 30-mile flight radius, covering nearly 3,000 square miles from a single launch location. The aircraft launches and lands autonomously from MegaDock, which houses up to five aircraft and supports concurrent missions. Deployment to customers begins in 2027. Skydio also introduced two software platforms: Asset Command for infrastructure inspection and Security Command for physical site security. Both will be generally available in early 2027. Additional announcements included Controller 2, an updated mobile app, and camera software upgrades including ThermalBoost and Low-Light Enhance.

IBT Media
Sep 17th, 2026
Skydio and Skylark Labs partner to bring self-learning AI to autonomous drone operations.

Skydio and Skylark Labs partner to bring self-learning AI to autonomous drone operations. Published 09/17/26 AT 2:09 PM EDT Skylark Labs, a U.S.-based artificial intelligence (AI) company building self-learning AI for physical systems, today announced a technology partnership with Skydio, the largest U.S.-based drone manufacturer and world leader in flying robots, to deliver customizable, self-learning AI analytics to drone operations serving utilities, power, and other critical infrastructure customers. The collaboration will connect video streams from Skydio systems to Kepler, Skylark Labs' AI analytics platform, giving customers access to diverse AI capabilities that can be selected and customized for their specific missions. This partnership will be available for customers in critical infrastructure, where utilities, energy companies and industrial operators increasingly use autonomous drones for inspection, monitoring, security, and situational awareness. Skydio already serves more than 1300 critical infrastructure companies, including more than 450 utility and energy companies. The partnership is built around a simple premise: different customers need different kinds of AI, and that intelligence must be dependable when deployed in complex real-world environments. Through Kepler, customers can start with the analytics they need today, tailor those capabilities around their operations, and expand them as requirements evolve. Skylark Labs' self-learning AI is designed to adapt after deployment, help improve accuracy, learn new signals of interest, and support customer-specific capabilities over time. "Skydio has built an incredibly capable autonomous drone platform. Our role is to extend what customers can do with it," Dr. Amarjot Singh, founder and CEO of Skylark Labs, shares. "Different missions require different intelligence, and customers should be able to shape that intelligence around their operation. With Kepler, they can start with the analytics they need today, help improve accuracy as the system learns their environment, teach it new signals, and build new capabilities with us as their requirements evolve." Built around the customer. A utility inspecting substations may need very different intelligence from an energy company monitoring pipelines or an industrial operator securing a large facility. Kepler is designed to provide that flexibility so customers can apply different analytics to different missions, refine existing capabilities around their workflows, and work with Skylark Labs to develop customer-specific AI features when their requirements extend beyond an existing analytic. The platform is designed to be built with the customer, not simply delivered to them. A deployment can begin with one use case and expand over time - by adding analytics, learning new signals, supporting new missions, and extending the same intelligence layer to additional sites. Skylark Labs' self-learning capability is particularly relevant in physical environments, where site-specific conditions can affect AI performance. If an object, background, or environmental condition repeatedly generates an unnecessary alert, the system is designed to learn from that pattern and help improve accuracy. If the customer later identifies something new it wants to monitor, that signal can be added to the intelligence layer. Please visit Skylark Labs' website for more information. About Skylark Labs. Skylark Labs is a U.S.-based artificial intelligence company building self-learning AI for physical systems. Kepler is Skylark's AI analytics platform, enabling customers to deploy, customize, and expand AI analytics while allowing the underlying intelligence to adapt to changing environments, reduce recurring false detections, and learn new signals. About skydio. Skydio, the largest U.S. drone manufacturer and world leader in flying robots, leverages breakthrough AI-backed autonomy to create drones that are easier to operate, safer to fly, and more capable in complex environments. Every branch of the U.S. military, the armed forces of 29 allied nations, and more than 4,000 agencies and organizations across the U.S. in the public safety and critical infrastructure sectors trust Skydio systems. Skydio designs, assembles, and supports its products in the United States from its headquarters in San Mateo, California. For more information, follow Skydio on LinkedIn or visit skydio.com.